Who we are

Background

After graduating from university, I spent a number of years leading teams within grocery retail before being offered the exciting opportunity to join Ashdown Phillips in October 2021.

My role at Ashdown Phillips

As an Accounts Assistant I work alongside the Client Accountants to support them in providing brilliant service to our customers, liaising with Surveyors and Facilities Managers to ensure accurate accounting and reporting through communication and technical skills.

Background

I came to the UK is 2005, staring working in the security sector. After being asked to cover a Building Manager role for a few weeks, I decided this was the path I wanted to take and worked my way up to where I am now.

Specialisms

I pride myself in my customer service skills and work well under pressure in order to meet client expectations.

Role at Ashdown Phillips

I have responsibility for the overall management of a flagship building in the heart of Birmingham’s business district, making sure that the building runs smoothly day to day and being accountable for all aspects of facilities management.

Specialisms

• Customer service
• Property management

Driven by

I have a desire to learn, be curious and do a good job. I love building relationships with colleagues, customers and our service partners.

Background

Having spent 8 years in retail department store management roles, I took my first shopping centre job as Operations Manager at a shopping centre in Nottinghamshire back in 2007. I progressed into a Centre Manager position at a nearby shopping centre two years later and transferred to Ashdown Phillips in 2011. I headed the Shopping Centre and Facilities Management teams for a number of years before taking the role of Managing Director of Ashdown Phillips in 2018.

My role at Ashdown Phillips

I am ultimately responsible for the service delivered by our business and for the strategy and future direction of Ashdown Phillips. I work closely with the other Directors to ensure we maintain a first class reputation and strive be the commercial property managing agent that clients, service providers and prospective employees want to work with!

Background

I started as an in-house Facilities Manager in 1991. Along the way I studied and picked up IOSH & BIFM membership and progressed through todays CIWFM. I have worked in many industries and for many companies including; J D Edwards, Vodafone, Johnson Controls, Vail Williams, Gardiner & Theobald, Thames Valley Science Park, and Ascot Racecourse. 

My role at Ashdown Phillips

I am the Facilities Manager for R+ providing day-to-day Facilities Management support to a flagship 5 floor building with a number of demanding tenants. 

Specialisms

• Facilities Management 
• Tenant/Landlord relationships 
• Health & Safety 
• Soft Services 
• People Management  
• Change Management  

Passion

My passion is Facilities Management excellence – I have always wished I could “can” my passion and pass it to all my team. I love leading a great team, providing world class facilities, and gaining the clients respect and satisfaction. Job done! 

Background

I have worked at Ashdown Phillips since 2013 and have been a Director since 2017. I work on a wide variety of sites, from office buildings to large shopping centres which all present their own unique set of challenges and opportunities.

Specialisms

• Commercial Property Management
• Shopping Centres
• Offices
• Industrial Estates
• Management of complex multi-use properties
• Service Charge
• Pre-purchase due diligence

Driven by

I love the collaborative nature of my work and am happiest when working with colleagues to resolve a complex issue. I’m very lucky to work with a team that I know will always go the extra mile for colleagues and clients.

Background

I came to the UK to complete my Masters of Science in International Business and Marketing. Throughout my studies, I have worked in many marketing roles e.g., website and app manager, graphic designer, digital marketing, social media manager and project assistant. 

My role at Ashdown Phillips

I am the Marketing and Studios Coordinator at Great Western Studios. My role includes everything from running the social media channels and website, raising the studios profile, studio holder liaison, office administration, and reception support. 

Specialisms

• Creativity and innovation 
• Organisational skills 
• Time management  
• Team player 
• IT Skills (Microsoft Office, Adobe, Google Workspace apps & social media) 
• Interpersonal and communication skills 

Passion

Marketing is constantly evolving, and so am I. I enjoy learning new things and exploring what is going on in the world. Whenever I have free time, you can find me researching. Research was always my strongest point. It is an art by itself knowing how to find the right words for a specific outcome. 

Background

I worked as a Resources Manager within a shopping centre in Wigan for 14 years, my main role being to deal with staff and manage the budget and accounts. 

My role at Ashdown Phillips

I am the Operations Assistant at Middleton Shopping Centre. I help the Centre Manager with the day-to-day running of the centre. I also deal with tenant liaison, including the collation of tenant trading figures. 

Passion

Within the work environment, I love dealing with the staff. I enjoy building relationships and getting to know them.  

Outside of work, my passions include going to the gym, doing circuit-based routines, and running road races. I have taken part in numerous 10k’s and half marathons. 

Background

I have always worked in a retail environment, having worked at a high street jewellers for 11 years, working up from a Sales Associate to Store Manager.

My role at Ashdown Phillips

My role involves a lot of different tasks, some of which are invoicing, liaising with staff, contractors, and tenants, building relationships with tenants, collecting data, creating the bookings for out Community Zone, and assisting our Centre Manager, Operations Manager, and Marketing Manager.

Passion

To always deliver amazing customer service. It costs nothing to be kind!

Background

I’ve worked at the Custard Factory for just over 9 years, going from being a doorman for the events to becoming the site security manager. This was my last role in security before getting my promotion to Assistant Operations Manager for Ashdown Phillips.

My role at Ashdown Phillips

Maintaining the up keep of an 18 acre estate in Birmingham city centre and managing the maintenance team and the needs of a large site where lots of issues can occur daily.

Background

With a background in retail marketing for companies, I joined Birchwood Shopping Centre in Warrington in August 2021.

As part of the management team, I am responsible for the marketing, events and social media and also tenant liaison.

Driven by

The positive reactions to my work, from solving occupier issues, to seeing a great response to a social media post I have written, to seeing the smiles on the faces of children at an event I have organised.

Background

17 years of experience in Finance Administration

Specialisms

• Marketing  

• Customer-focused service  

Background 

I earned a degree in Accounting & Finance at Kinston University before starting off as a junior at Munroe K Asset Management. I moved on to Savills as a Client Accountant before coming to Ashdown Phillips. I now have 15 years of experience in property management accounts. 

My role at Ashdown Phillips 

I am a Senior Client Accountant, I look after the property accounts for various clients as well as providing help and guidance to the rest of the team. 

Specialisms  

• Property Accountants 
• Properties in and out 
• Support and Guidance to other staff 

Background

The specific role of a surveyor varies from property to property (and from company to company) but essentially, we are the point of contact on a property for the client, the occupiers, the FM, the client accountant and anyone else who happens to be involved. We are responsible for bringing it all together and making sure the property runs as it should. 

Specialisms

• Environmental performance 
• Landlord & tenant law 
• Service charge 

Passion

I love solving problems and anyone who has taken on property knows they usually come bedevilled with them! I have a thing for making sure we manage our sites in the proper way, whether that is on the ground or in the background. Some will find this a little odd, but nothing pleases me more than the knowledge a property can be handed over free of any problems. 

Background

I have worked in a range of sectors that provide good knowledge and experience for my role such as landscaping, mechanical engineering, building and the security industry. 

Specialism

• Building M&E services and operations 

Background

I’ve been working in Project Management Facilities Management for over a decade and began my journey as a Building Manager and progressed through to my current role. Prior to Property Management I was working as an Operations Manager for a services office provider in Central London.

My role at Ashdown Phillips

I oversee the Facilities Management team for London and the South, I am responsible for the onsite delivery of services across the portfolio as well as training, mentoring and developing my team. I work closely with the Senior Facilities Management leadership team to deliver the FM strategy to support the business.

Background

Following completion of my MBA in London, I’ve had over 4 years experience in commercial property management including shopping centres prior to joining Ashdown Phillips. I also have experience working in roles involving retail, customer services and telecommunications.

Specialisms

• Facilities Management
• Shopping Centre Management
• Commercial Property Management
• Operations Management
• Invoice Processing
• Property Inspections

Passion

I am particularly passionate about building lasting relationships within any work environment I find myself in, whether within a team or with clients

Background

I have over 15 years of experience in property accounts and a further 8 years in commercial accounts prior to that and am AAT qualified. 

Specialisms

• Commercial property accounts
• Compliance
• Bespoke reporting
• Microsoft Excel
• Property transitions

Passion

I enjoy working with numbers and ensuring that what we do is done in the right way for the right reason, reducing errors with good processes and communication and finding and correcting errors through analysis and reconciliation. 

Background

Experience as an Administration Manager

Specialisms

• Service Charge Budget Preparation
• Service Charge Reconciliation
• Health & Safety Compliance

Passion

Role versatility

Background

I worked for 11 years in the Civil Service for DSS in Oxford before having my family.  I then held various part-time positions including HR and customer services and have been Front of House at the Innovation Centre for the last 7 years.

Specialisms

• Meeting & greeting visitors
• Administration services
• Meetings & events
• Providing a professional support system for all occupiers of the building

Driven by

I’m driven by the thought that I am a valued member of the team and fulfil my role on the reception desk to a high standard.

Background 

My background includes customer service and 6 years’ worth of experience within the Travel and Tourism industry.  

My role at Ashdown Phillips 

I am an Event Co-Ordinator at The Terrace in Leeds. I work closely with our clients ensuring that their meetings, conferences, training days or even BBQ events run as smoothly as possible. 

Background 

I joined Ashdown Phillips in October 2022, having previously worked in Admin teams in different industries for 5 years. 

My role at Ashdown Phillips 

I am responsible for new starter onboarding, staff leavers and equipment allocation. I am also involved in keeping our very large and busy IT spreadsheet up to date, as well as a number of other administrative duties. I have recently started getting more involved in updating the website, marketing and social media. 

Passion

My passion within my role is to ensure that all my tasks are completed to the highest standard and always meet my deadlines, which in turn make everyone’s job that little bit easier. 

Background

I started in a Front of House role in 2008 at a local hotel and started at The Custard Factory in 2012. I was promoted to Reception Supervisor in 2020.

Specialisms

• Front of House
• Business Rates
• Sales

Passion

My particular passion would be customer service and leading a team.

Background

I started at Ashdown Phillips in 2015 and was promoted to Associate Director in 2021.  I work on a number of projects across the company with different teams and individuals.

My role at Ashdown Phillips

I am part of the senior leadership team and work across all the different teams across the company on a variety of projects.

Specialisms

• Project Management
• Microsoft Office
• IT
• Compliance
• Leadership

Passion

I’m passionate about giving excellent customer service to all of our customer groups. I love how technology makes our lives easier and enjoy embracing changes to make our processes and procedures more effective and efficient.

Background

I joined Ashdown Phillips in 2019 as an Administrator/PA and now help to coordinate our growing support and administration team. 

My role at Ashdown Phillips

As well as supporting our wider team, I assist all departments with any administration needs that may arise, including diary and travel management, creating client reports, organising events and looking after the day to day running of our head office. 

Passion

I like to try and make sure that our head office is a welcoming place and that everyone knows that the support team are there ready to help – I really enjoy that I get to work with people from all areas of the business. Outside of work, you’re most likely to find me in the cinema. 

Background

I have 9 years of experience in Facilities Management in a variety of sectors. I also hold a BA in Roman Philology, though it has very little relevance to my current job!

Specialisms

They say I’m an Excel wizard and a POM queen! I specialise in POM training, logging/disputing invoices, reconciling accounts, all things utilities and ESG.

Passion

My passion is data, however dull that sounds. I love capturing data, analysing it and translating it into operational actions.

Background

I previously worked as an Aircraft Charter Broker, predominantly in the executive jet market arranging private charters all around the world.

Driven by

Completing tasks methodically and accurately gives me a great sense of achievement.  Working alongside great colleagues is inspiring.  I enjoy what I do and feel valued and that is what keeps me motivated.

Background

I studied Real Estate Management at Oxford Brooke’s University. My first job was at a small boutique Chartered Surveying firm in London. I Joined Ashdown Phillips in April 2018.

Specialisms

• Offices
• Retail
• Service Charge
• The New Electronic Communications Code & Wayleaves

Passion

Sustainability and the desire for my buildings to be best in class.

Background

• Experience in the security sector
• Shopping centre industry
• Mixed use estates

Specialisms

• Sustainability & ESG
• Facilities Management
• Innovation & technology

Passion

• Environmental care
• Sustainable Management

Background

I have worked at Byron Place Shopping Centre for 15 years, I started on the shop floor cleaning and worked my way up to where I am now by taking on various roles in within the centre from cleaning to supervisor to Centre Manager.

Specialisms

• In depth knowledge about the centre

Passion

Leading a team

Background

I have worked in accounts roles since leaving college, eventually deciding to specialise in Credit Control.

Specialisms

• Proactive collection of debts
• Building positive relationships

Driven by

I am results driven and enjoy working through the challenges that the role can sometimes present, while striving for the best result for clients and occupiers.

Background

After University I worked in recruitment for 8 years, working in London and specialising in the recruitment of support staff for art organisations and charities. After having my son I began to loo for a role with a greater work/life balance and was recommended the Accounts Payable role at Ashdown Phillips. After two years I was then promoted to the role of Accounts Payable Team Leader.

Background

I started as Front of House at the Bee House in Milton Park in 2022 and was promoted to Assistant Building Manager in 2023.

My role at Ashdown Phillips

I assist in the daily management of The Innovation Centre on behalf of the client.

Specialisms

• Problem solving
• Customer Service

Passion

I enjoy the daily challenges and take immense pride in everything that I do. I come from sunny South Africa and love spending time out there with family. If I’m not in the office, you will find me either on a beach, in a tent or looking for my flip flops! I believe in a good coffee, good friends and balance.

Background

I originally made jewellery for a living and gave that up to travel. When I returned home, I began working at Ashdown Phillips and have progressed over the years to my current role as Senior Client Accountant.

Specialisms

Having worked across several roles in the accounts department across the years, I am able to pass my knowledge onto my team members and assist where help is needed within different roles.

What are you driven by?

It is very satisfying at the end of the day when tasks are completed and you know you have helped clients, colleagues and tenants.

Background

Whilst studying Interior Design at Southampton University, I got a summer job in Accounts which I really enjoyed. After university I studied my AAT and started working with Ashdown Phillips in Accounts Payable, over the years I have progressed to Senior Client Accountant

My role at Ashdown Phillips

As a Senior Client Accountant I manage my clients property accounts as well as providing support and guidance to the rest of the accounts team.

Specialisms

• Property Accounts
• Service Charge
• Team support & training
• Client relations
• Properties in and out

Passion

I’m passionate about building strong working relationships with my clients to ensure a proactive and efficient approach to property and accounting.

Background

Years of experience in the security sector and as a Facilities Manager.

Specialisms

Service led property solutions

• Sustainability
• Environmental processes
• Tendering contracts
• Marketing

Passion

Environmental impact

Background

Having started on site as Contract Manager over 10 years ago, I have built upon my existing facilities management knowledge. I have now been in post as Operations Manager for 4 years. 

Specialisms

• Security & Building Management 
• Event Management  
• Health and Safety 

Passion

I enjoy Facilities Management, especially working with contractors. Outside of work, spending time with family including my 3 grandchildren. 

Background

Graduated in Real Estate Management at John Moore University
Joined Ashdown Phillips in 2020

Specialisms

• Adaptability
• Versatility

Passion

Sustainable Management

Background

I learnt British Sign Language and worked as a Service Co-ordinator for a Deaf organisation, supporting operations and logistics, before leaving to pursue a career at Ashdown Phillips.

My role at Ashdown Phillips

In treasury, I am responsible for incoming funds for the properties within my portfolio. This includes posting against demands/charges, transferring money between bank accounts, refunding monies back to tenants and allocation of credits and overpayments.

Specialisms

• Posting of funds into the bank.
• Allocation of credits and overpayments.
• Transfers between bank accounts
• Refunds
• Daily and monthly bank reconciliations.

Passion

Outside of work I am a keen football fan, playing and watching when I can, or I’ll be at home getting into a good TV series.

Background

After spending 6 years working in the tourism & hospitality industry an opportunity arose to become part of the Ashdown Phillips team at Great Western Studios. I didn’t hesitate for one second to get myself amongst it, and I couldn’t be happier.

Passion

At Great Western Studios I am given the opportunity to be sociable in such an inspiring environment. Conversing with the wide range of industries working in the building is a great privilege. I’m a strong believer in physical & mental well being,

Background

I completed a structural and civil engineering degree but decided to follow my parents into surveying.  I have worked for various managing agents and clients giving me an extensive knowledge of property management and landlord and tenant.  I always enjoy working with colleagues to solve challenging problems whether they are legal or practical.

Driven by

As a family most summer holidays are spent in Trekker, our 35-year-old campervan.  We always agree a plan, but Trekker does break down and plans have to change.  It is the same with property management – you make a plan but have to be ready to react to unexpected changes.

Background

I studied Criminology at Undergraduate level and then Terrorism Studies to Masters level before falling into the world of Facilities Management. I have worked in various Commercial and Retail FM environments since finishing University.

My role at Ashdown Phillips

I currently manage the day to day operations at several properties in London and assist on the delivery of Development to Management projects.

Background

During my 12 years in the property industry, I have worked as a Client Accountant, Credit Controller, Property Administrator and within the Service Charge, Treasury, Rates and Leasing Departments.

Passion

Achieving results for Clients & Colleagues

Background

I studied BSc Geological Hazards before transitioning into Retail Management and then property construction and refurbishment doing sales and purchase ledger. I then moved into project management and running the accounts alongside this.

Specialisms

• Allocation of payments received
• Transfers and reallocations
• Bank reconciliations

Background

I have always enjoyed working in accounts and joined Ashdown Phillips as a Credit Controller 14 years ago, before going on to become Treasury Manager for a few years before I semi-retired and retuned to working in Credit Control.

Specialisms

• Training new employees
• Experience across our accounts department

Driven by

Our occupiers knowing that I am a friendly contact that is there to help.

Background

I joined Market Gates in 2015 following completion of my Level 3 Business Admin course at a housing association. I assist with the general running of the shopping centre, from invoices to commercialisation and everything in between!

Specialisms

• General administration
• Invoicing
• Data entry
• Marketing & Commercialisation

My role at Ashdown Phillips 

I am responsible for the everyday running of our properties, ensuring the buildings are cleaned to a high standard, that services are fully operational with the help of our fantastic service partners and delivering excellence ensuring our customers and clients receive a 5 star service. 

Specialisms

• Service charge management 

Background

I worked in education as a HLTA for 12 years & set up my own cleaning business in 2020. I now work at Bee House, helping the Centre Manager to ensure that the building runs as efficiently as possible.

Driven by

Knowing everyday has new challenge and every day is different.

Background

I was in the British army for 8 years, then went onto 4 years in security. In 1992 I came into the commercial property sector and have been here ever since then.

Specialisms

• Problem solving
• Reliability
• Day to day property management

Driven by

Whichever role I take on I try to do it to the best that can be achieved (within the budget of course!).

Background

10 years of experience in retail management
8 years as a Centre Manager

Specialisms

• Health and Safety
• Facilities management
• Marketing
• Occupier engagement

Passions

• Problem solving
• Team development

Background

I have 20 years of Facilities Management experience gained on the client and occupier side across a variety of commercial office, industrial and retail properties.

My role at Ashdown Phillips

I am responsible for managing the Facilities Management team in the Midlands and the North West.

Specialisms

• Technical Facilities Management
• Customer Service
• Problem Solving
• Contractor Management
• Health & Safety

Passion

I enjoy working together as a team to provide an excellent service and exceptional property for our occupiers to enjoy.

Background

I am a Facilities Manager with over 16 years’ experience within multi-let office buildings.

Specialisms

• Contractor management
• Health & safety
• Service charge & budget management
• Sustainability
• Supplier relationships

Background

I had worked in retail for over 7 years before starting my role as an Assistant Credit Controller in 2018 with no previous experience. As well as assisting the rest of the team, I was also given responsibility for my own portfolio from day one.  Now, 5 years later, I am a Credit Controller and heading the credit control team while my manager is on maternity leave. 

Specialisms

• Credit Control 
• Excel 
• Problem solving 
• Communication with tenants  

Passion

I have really enjoyed taking on a leadership role within the team while covering maternity leave. Despite the challenges it has been really rewarding and have appreciated having company’s trust to support the team on my own. 

Background

I joined Ashdown Phillips in 2017 as a PA to 4 of the Directors. After returning to work following maternity leave, there was a need for more administration support on the HR side of the business following a period of rapid growth and I now work alongside our HR Business Partner assisting on a variety of projects. 

My role at Ashdown Phillips

I help to coordinate our recruitment, induction process and training and development projects as well as supporting the wider team with day-to-day administration when needed.  

Background

I am one of the Founding Directors and Company Secretary of Ashdown Phillips. I act as a link between all teams within the business, coordinating and encouraging robust application of policies and procedures, and ensuring compliance with best practice.

Driven by

I am motivated by our ability to support each team member, and by seeing them happy.

Background

I was previously Reception Manager for a Hair Loss Clinic in London, I spent 10 years working there where I gained a lot of admin and customer service experience.

My role at Ashdown Phillips

My role here started on Front of House. When an opportunity to go onto the accounts side of the business cropped up, I was willing to give it a shot.

Background

I have numerous years experience working in customer experiences role.

Specialisms

• Assisting studio holders with enquiries
• Distributing post for studio holders

Passion

I love music, travelling and cooking.

Background

30 years of occupying various supervisory roles within the shopping centre industry. In 2000 I became a Centre Manager in Leicester and then moved to Weston Favell in 2006.

Specialisms

• In-depth understanding of all stakeholders

Passion

Maintaining high standards of service and providing a great first impression of the centre

Background

I previously worked as a Soft Services Manager for 4 years before becoming part of Ashdown Phillips in 2022.

My role at Ashdown Phillips

As a Facilities Manager, I ensure that we remain compliant on site, ensuring necessary documentation is up to date and working closely with contractors to ensure the site is welcoming and safe for visitors and occupiers.

Background

I have always enjoyed studying Mathematics throughout my time in education. I have studied AAT as a starting point for my career in finance and I am currently studying CIMA. My role in Treasury is the perfect first step in my career.

Driven by

My passion within my role is to always meet my deadlines and ensure that all my tasks are completed to a high standard, which in turn helps the rest of the Accounts team in their work.

Background

I have worked in customer service for over 15 years and made the transition from Front of House to Facilities Manager as I gained more knowledge of how commercial properties operate.

Specialisms

• Sustainability
• Health and well-being – I am a Mental Health First Aider
• Social media, marketing, events

Passion

I am passionate about sustainability, both in my professional and personal life.

Background

I have worked in Credit Control for the past 10 years. Starting off at AXA PPP Healthcare and working my round different industries including Oil & Gas, Occupational Health and Invoice Finance. 

My role at Ashdown Phillips

I work closely with the Client Accountants and Surveyors to collect the tenant’s arrears. Whether that being rent, service charge, insurance, electricity or gas charges. 

Specialisms

• Credit Control 
• Excel 
• Communication with tenants 

Background

Before joining Ashdown Phillips I had some previous accounts experience, as well as experience in hospitality. I studied History at QMUL University, specialising in medieval history.

Specialisms

• Bank Reconciliations
• Allocating payments
• Refunds and transfers

Passion

I love to keep busy and work in a fast-paced, social environment, and my role in Treasury suits this well. Outside of work I am a keen hiker and language learner, and have a passion for dancing.

Background

I have a background in security and facilities management, within stadia, education and buildings. I joined Ashdown Phillips initially as Operations Manager and have developed and progressed to my current role of Centre Manager.

Specialisms

• Health & safety – NEBOSH qualified
• Contract Management
• GDPR compliance
• Project Management
• Policy Management

Passion

I always want to deliver the highest standard of service, ensuring a safe and welcoming environment for all centre users.

Background

After studying Nursing & Midwifery at university in Australia, I got into travel buying when I moved to the UK. I have always been interested in accounting, and after being a head of several companies throughout my travel career I wanted to explore this avenue in a role at a company with a good work/life balance.

Passion

I am driven by learning, being challenged and the satisfaction of a job well done.

Background

Prior to entering the commercial property sector, I was a Regional Sales Manager within the travel industry for 14 years – I have a strong background in customer service and sales.

Specialism

• Flexible workspace management
• Serviced offices
• Co-working
• Conference spaces

Driven by

Being around passionate people is what inspires me, I find the energy contagious. My son drives me daily to get up and go.

Background

I joined Ashdown Phillips in February 2022 with a background of 10 years’ experience working within the Maintenance and Facilities Management industry.

My role at Ashdown Phillips

I manage the day-to-day operations of several London properties, including front of house, cleaning, maintenance services and compliance. My job is to make our properties a safe and welcoming place that our occupiers enjoy working and visiting.

Background

I have always worked within finance, starting with an apprenticeship while studying my AAT Level 2 to a number of finance roles across different industries before being employed by Ashdown Phillips as a Treasury Assistant in 2018. Since, I have progressed within the company to Treasury Team Leader, before becoming a Property Accountant.

Specialisms

• Treasury
• Problem solving
• Banking (Cheques)
• Online Banking
• Excel Reporting
• Tenant Customer Service

Passion

I love problem solving, getting stuck in to an old payover I am not familiar with and clearing the items brings a a sense of achievement.

Outside of work, I am a massive sports fan, you can catch me at a local game or watching on the TV.

Background

I have worked in so many admin roles, most recently in an accountancy firm as well as running my own Bridal hairstyling business alongside my work commitments.

My role at Ashdown Phillips

Here in my role at Ashdown Phillips I provide excellent interpersonal skills in a client facing setting to all of out occupiers and members of the public alike who come in to use our café area, to answer and problem solve any queries they may have. Booking and overseeing all event operations and maintaining all of our social media accounts.

Passion

I am extremely passionate about working as part of a team providing excellent customer service.

My role at Ashdown Phillips

I spend my days performing lots of tasks from answering the phones, booking meeting rooms, organising catering and events too. I also run the Bee House social media along side editing the monthly newsletter.

Specialisms

• Social Media
• Newsletter
• System updates & enforcing better practices
• Problem Solving

Passion

I enjoy spending time walking my Cockapoo, Duke and baking for friends and family.

Background

I have 23 years of experience in property management, gaining a PG Diploma in Marketing & a BCSC Diploma in Shopping Centre Management along the way.

Specialisms

• Acting as an ambassador for the shopping centre
• Budget preparation, management, forecasting and reconciliation
• Organisation, leadership and motivation of in-house management teams
• Development and implementation of creative marketing initiatives
• Talent for fostering and sustaining close working relationships with retailers and other key stakeholders

Passion

Developing and leading the on-site team to success

Role at Ashdown Phillips

I am a Receptionist at Milton Park Innovation Centre, looking after occupiers, clients an meeting rooms, which can be very interesting at times.

Passion

We have some lovely clients in our building and I like to think that I help to make their busy working day easier and pleasant by being as positive and helpful as I can.

Background

I have held various positions over a 30-year career in Shopping Centre and Estate Management including Facilities and Operational Manager positions, as well as completing my Diploma in Shopping Centre Management. 

My role at Ashdown Phillips

I am the Centre Manager at The Lanes Shopping Centre, Carlisle, managing a closed scheme of 60 retailers, 600 space multi story car park and residential apartments within a city centre environment. I manage a number of line reports and am responsible for the day to day running of the centre, as well as the financial and commercial elements of the business. 

Specialisms

• Extensive operational and retail experience 
• Engaging and managing stakeholders 
• Demonstrating a flexible management style to support the requirements of the business 
• Proven leader in managing and developing teams 
• Business strategy development and execution 
• Managing change within a challenging business environment 

Passion

My passion is developing the business to deliver exemplary standards within a challenging environment.  I also enjoy keeping physically fit including martial arts and time–trial cycling. 

Background

My career started 25 years ago working as part of a dynamic and successful in house FM team at a market leading games software company. I’ve since worked for a leading analytical software company and Ashdown Phillips. I’ve had the opportunity to deliver professional facilities services on an extensive and varied range of commercial properties from office buildings to innovative research parks and business centres. My experiences have allowed me to develop & build a strong and effective FM skill set that is still expanding today.

My role at Ashdown Phillips

My role as a Facilities Manager is to deliver safe, compliant and effective workspaces. To procure and manage services, oversee operations, and implement and adhere to policies and procedures at our properties on behalf of the Landlord and within financial budget restraints.

Specialisms

• Service Procurement
• Contract Management
• Relationship Development
• Statutory compliance management
• Property maintenance and life cycle planning
• Budget & Service charge management

Passion

Sustainability & leading the site teams. Outside of work I enjoy family time, snowboarding and mountain biking.

Background

After my college studies I started off as a customer service advisor in a call centre. A couple of years later I then worked as a Property Co-ordinator for a residential property management company for 2 years. I decided later on that I wanted to start a career in accounts, and was successful in obtaining a Treasury Assistant role as Ashdown Phillips in 2019 where I have progressed from Treasury Assistant to Treasury Accountant, then to Treasury Team Leader.

My role at Ashdown Phillips

I look after and manage the Treasury department which consists of 6 people including myself.

Specialisms

• Problem Solver
• Supporting members of my team and other departments

Passion

I love helping my team members grow to their full potential.

Background 

I began my journey at Ashdown Phillips in November 2017 where I joined the Accounts team as a Trainee. Having gained a lot of experience across different portfolios I am now one of the more senior members of the team. 

Background

I have a degree in Business Management, five years of experience in retail management and have been MRICS-accredited since 2020.

Specialisms

Relationship building, internal & external

Passion

Helping others and being able to make a difference.

Background

I started my facilities career in 2015, before moving to property management in 2017 with Ashdown Phillips. I joined as a Facilities Assistant and have worked my way up to Property Manager, working within both the Facilities Management and Surveying teams.

Specialisms

• Customer service
• Resolving problems
• Experience in both FM and Surveying

Passion

Providing great customer service and being involved in projects from start to finish.

Background

I manage the day-to-day operations at The Bower, a large commercial estate in Old Street, London. This includes managing the soft services including Front of House, Cleaning and Security. I also manage onsite events, social media and elements of marketing and daily logistics.

Specialisms

• Logistics
• Community Engagement
• Service delivery

Passion

I am passionate about sustainability and customer service

Background

Liberal Arts graduate with four years working for, and ultimately leading, a student charity.

Specialisms

• Auditing
• Equality, diversity & inclusion
• Policy writing
• Editing, collecting and archiving information

Background

Customer service and Retail, 5 years within the beauty industry, 7 years within the property industry

Specialisms

• Utilities and energy Management
• Service contracts
• Running of the day-to-day operations

Passion

Sustainability and waste management

Background

I started my career at 15 years old as a Tesco Management Trainee Having enjoyed the “nuts and bolts” side of retail I decided to use the experience to take up a role as a Shopping Centre Manager. I have worked for several top managing agents over the years and have also worked directly with client-owners. 

Specialisms

• DipSCM qualified
• Refurbishments & capital expenditure projects
• Commercial property management

Background

I joined Ashdown Phillips in 2017 and was promoted to HR Manager in 2019 and Associate Director in May 2021. I now act as the HR Business Partner for the business, working on our HR strategy across all of our departments to ensure that our business remains connected, and we are able to offer the best experience for staff and our clients.

Specialisms

• HR Strategy
• Recruitment
• Staff wellbeing

Passion

I get real satisfaction from helping people to fulfil their potential and being able to celebrate their successes.

Background

Customer service, Sales and Operations. 7 years within the flexible property market.

Specialisms

Service led property solutions

• Serviced Offices
• Co-working
• Conference spaces
• Marketing
• Placemaking
• Development to management

Passion

Customer service excellencer

Background

Prior to moving to facilities management, I worked in hospitality where I gained experience in 5* events planning/managing and customer service. I have many years experience in commercial properties where I learnt building management of offices and coworking.

Specialisms

• Communication
• Co-ordination
• Time management
• Customer service

Passion

Outside of work I enjoy good food and company of friends and family. I like to travel to explore and experience different cultures.”

Background

A dual qualified Surveyor and Facilities Manager with over 30 years’ experience in the commercial property management sector

Specialisms

• Client relationship management
• Client portfolio management
• Business parks & multi-occupied offices
• Service Charge Management
• Accredited Trainer in Customer Service (Dare to Be Brilliant)

Background

I started as a secretary at a retail agency firm and whilst there I realised I quite liked commercial property so moved on to work as a property technician. I then went onto take on various surveying roles over a period of 15 years to eventually become an Associate Director in Surveying at Ashdown Phillips.

Specialisms

I have worked across various sectors, however my specialism is in office management.

Passion

I am passionate about providing a good service, whether that be to our clients or occupiers or even our colleagues and I am always looking for ways to improve the way we work.

Background

I’ve worked within Operations Management and Facility Management for the last 14 years. I started as the Hard Services Manager at Weston Favell Shopping Centre 5 years ago and joined Ashdown Phillips in May 2022 with a promotion to Operations Manager.

Driven by

I’m incredibly competitive and my passion to achieve underpins my work ethic to always be better: better compliance, better service, better sustainability.

Background

Previously I worked on a construction site as a Personal Assistant/ Administrator. Prior to that I studied Nursing at the University of Brighton but decided on a change of career.

My role at Ashdown Phillips

I assist with recharging utility costs to occupiers.

Passion

My passions include going to the gym regularly as well as looking after 3 horses!

Background

I studied German and Arabic at Durham University and then worked in a school in Germany for a year. My role requires me to make sure all the client money is in the right place and reconciling a lot of bank accounts!

Driven by

I love working in a team and teamwork and communication is key when working in the busy Treasury department.

Background

This is my first accounting role and I’m enjoying the opportunity to get real hand-on training in all aspects of the job! I am a part of a fantastic team who are extremely knowledgeable and provide excellent support through every process.  

Passion

I have always had a strong passion for numbers and problem solving throughout my life even from a young age, so it always made sense to get a job revolving around this! 

Background

I am one of the original Founders and Chairman of Ashdown Phillips and have worked in the property industry for over 35 years, acting for both occupiers and investors.

Driven by

One of the greatest pleasures is working with talented, enthusiastic people; I love to give great feedback and see them grow in confidence.

Background

I have been in the Facilities Management for over 25 years, including working overseas in Australia for 10 years. I have been fortunate enough to have worked across many industries and my most recent role was a Head of FM for a large estate in London.

Specialisms

• Mobilisation of properties for design to completion/occupation
• NABERS Energy Assessor
• EPC Assessor
• Project Management
• Occupier engagement
• Technical Services

Passion

My passion is around sustainability and energy reduction for both my client and tenants. As a business, it is our duty to drive efficiency and reduction across our properties.

Background

17 years of experience in Facilities Management: Service Provider, Client and Managing Agent

Department head for 4 years.

Specialisms

• Leadership
• Relationship building across stakeholders
• Change management

Passion

Team Development

Background

I began sorting mail in a post room at the age of 17 and have worked with Facilities Management ever since. The FM world interested me, and I’ve had the opportunity to naturally progress, gaining skills, and experience through working within numerous sectors within FM.

Specialisms

• Health & safety, especially fire safety

Passion

I love problem-solving which goes hand in hand with providing brilliant customer service, which we are all passionate about at Ashdown Phillips.

Background

I have gained experience from working in various different roles within Shopping Centre Management Teams since 2008.

Specialisms

• Operations
• Facilities Management
• Compliance
• Commercialisation

Passion

To ensure the centre runs smoothly and efficiently. Offering a great customer service for customers and tenants and being a supportive team member.

Background

A variety of PA and administration roles brought me to Birchwood Shopping Centre.  After starting as Part-Time Administrator my hard work and love of the centre was recognised and my role evolved over time to become Deputy Centre Manager. 

Passion

I consider myself as the ‘mum’ of the team and enjoy maintaining an upbeat and positive environment.  The pace is often very fast and challenging and a quirky sense of humour certainly helps. 

Background 

Before joining Ashdown Phillips in April 2022, for 5 years I worked in property management for the West End in the retail and commercial industry. Before this, I worked in the security industry for 17 years. 

Specialisms 

• Facilities Management 
• Tenant/Landlord relationships
• Health & Safety
• People Management 

Passion 

I love building relationships with site teams, occupiers and clients. Outside of work my passions are crafting and animal and landscape Photography. 

Background

I joined The Lanes part time in 2010, during my time here I have completed my Level 3 Business Admin.

My role at Ashdown Phillips

My main role has been finance admin but as I work as part of a small team, I have assisted in most areas including running events.

Specialisms

• Finance
• Administration
• Service charge & Profit and loss management
• Rates Mitigation
• Keeping good records

My role at Ashdown Phillips

I oversee the Credit Control team and make sure they have all they require to do their job well and offer support where needed, as well as looking after my own portfolio of properties.

Specialisms

• Relationship building, both internal & external

Passion

Resolving queries and account reconciliations

Background

Upon finishing school I joined British Land and also qualified as an accountant, I remained at British land heading up the Service charge team before moving to Morley Fund Management becoming a fund accountant. My next venture was as an associate (Client Accountant) working for Knight Frank for 5 years before joining Ashdown Phillips.

My role at Ashdown Phillips

I head up the Clients Accounts Team which now consists of over 30 people.

Background

Previously, I worked in customer service across different industries such as travel and the motor industry where I had an opportunity to work abroad, as well as working in an operations-based role at an international airport. 

My role at Ashdown Phillips 

I am responsible for all aspects of Client and Property accounting for my designated Client. To do this role effectively I liaise with relevant Surveyors, Facilities Managers and Clients to understand their needs and provide information as required. 

Passion

I have a passion for working with numbers and solving problems. 

Background

I started out long ago in the world of shopping centre management, moving from Operations Manager to Centre Manager of multiple centres. I then transitioned into managing multi-let properties, where I was able to transfer my skills to a new set of challenges. 

Specialisms

• Knowledge and experience of commercial & retail properties 
• Health & safety 
• Mentoring & leadership  
• Property operation & maintenance 

Passion

I love seeing the advancement and improvement of the properties under my control and being able to pass my knowledge on to others. 

Background

I have around 25 years’ experience in FM, largely in the retail sector and in property since joining APP in 2020.

Specialisms

• Analytical and problem-solving
• Reporting/Data collation
• Communication and interpersonal skills

Passion

Delivering excellent customer service

My role at Ashdown Phillips

As the Operations Manager at the Digbeth Estate, I am responsible for the day-to-day management of the facilities side of the estate and also Line Manager for our Reception team.

Specialisms

• Health & safety
• Project Management for new builds and refurbishments
• Line management

Passion

I enjoy watching the estate improve with all the new developments that are taking place. I love that life in Digbeth is extremely fast paced and no 2 days are the same.

Background

I have a background in administration and accounts roles and have studied for the AAT.

My role at Ashdown Phillips

I currently assist with recharging utility costs to our occupiers.

Background

When I first started working, I was lucky enough to be trusted to count store floats, giving me an insight into the store’s profits. From there I knew that I just really enjoyed having that responsibility and I wanted a greater understanding of how money works in a business environment, leading me to start studying accountancy.

My role at Ashdown Phillips

I am responsible for loading invoices, paying suppliers, allocating cash that comes into the business and creating reports.

Passion

I love to learn new skills, so this job role is something I am passionate about as it’s something new and it links in with my accountancy studies.

Background

Chartered Surveyor with over 16 years’ experience in Commercial Property Management.

Specialisms

• Commercial Property Management
• Offices
• Shopping Centres
• Retail Parks
• Industrial Estates
• Placemaking
• Sustainability

Driven by

Delivering a brilliant service to my clients and occupiers

Background

I have gained my experience through working alongside my father at his own properties.

My role at Ashdown Phillips

Mainly refurbishment of office units before reletting, assisting colleagues with other maintenance related duties.

Passion

I have always enjoyed being able to do DIY tasks and always willing to help others where possible.

I entered the shopping centre industry in 2000, working my way steadily upwards. I then took a 2-year break to manage holiday accommodation on the Greek island of Corfu. I am a proud winner of a SCEPTRE Award for Operations Manager of Year in 2018. 

Specialisms

• Creative problem solving
• Empathetic leadership
• Security & loss prevention
• Emergency response planning

Passion

Sustainability and waste management. I would love to operate a zero-paper operation within the next 5 years. 

Background

I worked in the private health sector for over 18 years when I decided that I wanted a change. I started off for a debt collection company for a couple of years before I was lucky enough to join Ashdown Phillips.

My role at Ashdown Phillips

I contact companies chasing payment for outstanding invoices and reminding them of any upcoming charges.

Specialisms

My whole working life has been related to customer services which includes dealing with difficult and challenging situations and people. I am naturally polite and empathetic which I believe helps me with interacting with companies about arrears.

Passion

I have recently taken up scrapbooking/ journaling which I find relaxing. I also really like history and love visiting old buildings and learning about the history of them and the history of how life used to be.

Background

I am responsible for the day-to-day management of multi-let buildings, working closely with occupiers, clients, contractors and suppliers.

Specialisms

• Building mobilisation
• Service charge budgets
• Project management
• Sustainability and data collection

Passion

I am passionate about improving the functionality of the buildings, making them run more efficiently and reducing the impact on the environment where possible. I also believe that the wellbeing and health of staff and occupiers is of upmost importance and I enjoy raising awareness and providing assistance where I can.

Background 

I have over 15 years’ experience in hospitality and events, working in restaurants and hotels. 

Specialisms 

• Conferencing & Events 
• Customer Service 
• Marketing and social media 
• Mental Health Ambassador 

Background

I originally studied Supply Chain Management and prior to joining Ashdown Phillips, my career started as a category buyer for a French manufacturing company specialised in hydraulics. 

My role at Ashdown Phillips

I work alongside our surveyors in a supporting role; I am involved in producing various reports to send to our clients and tenants, as well as a number of diverse administrative duties. I have also started getting more involved with the surveying side of the business. 

Specialisms

• Bespoke reporting 
• Data collection and analysis 

Passion

I particularly enjoy analytical tasks; investigating an issue in depth and solving it is very satisfying to me. Outside of work, I am a keen Brazilian Jui-Jitsu practitioner. 

Background

I joined Ashdown Phillips in May 2022, having previously worked for many years as a PA and within the events industry.

My role at Ashdown Phillips

I work within the Front of House Team at Bee House providing Reception and Event support.

Background

I am a Chartered Property Management Surveyor with over 15 years industry experience. Experienced in managing all types of commercial properties including shopping centre and large multi-let office buildings.

My role at Ashdown Phillips

Senior Associate Director based in Manchester responsible for the management of a number of key instructions for the business. In addition, I also responsible for client management on a number of instructions.

Driven by

Providing all clients and occupiers with an excellent service.

Background

I manage the marketing at Weston Favell Shopping centre, arranging free events for the local community, engaging with local charities and organisations, creating content for our social media platforms and much more!

Specialisms

• Event planning
• Brand management
• Advertising & sponsorship

Passion

Community engagement