Who we are

Background

I came to the UK is 2005, staring working in the security sector. After being asked to cover a Building Manager role for a few weeks, I decided this was the path I wanted to take and worked my way up to where I am now.

Specialisms

I pride myself in my customer service skills and work well under pressure in order to meet client expectations.

Background

I started as an in-house Facilities Manager in 1991. Along the way I studied and picked up IOSH & BIFM membership and progressed through todays CIWFM. I have worked in many industries and for many companies including; J D Edwards, Vodafone, Johnson Controls, Vail Williams, Gardiner & Theobald, Thames Valley Science Park, and Ascot Racecourse. 

My role at Ashdown Phillips

I am the Facilities Manager for R+ providing day-to-day Facilities Management support to a flagship 5 floor building with a number of demanding tenants. 

Specialisms

• Facilities Management 
• Tenant/Landlord relationships 
• Health & Safety 
• Soft Services 
• People Management  
• Change Management  

Passion

My passion is Facilities Management excellence – I have always wished I could “can” my passion and pass it to all my team. I love leading a great team, providing world class facilities, and gaining the clients respect and satisfaction. Job done! 

Background

I have always worked in a retail environment, having worked at a high street jewellers for 11 years, working up from a Sales Associate to Store Manager.

My role at Ashdown Phillips

My role involves a lot of different tasks, some of which are invoicing, liaising with staff, contractors, and tenants, building relationships with tenants, collecting data, creating the bookings for out Community Zone, and assisting our Centre Manager, Operations Manager, and Marketing Manager.

Passion

To always deliver amazing customer service. It costs nothing to be kind!

Background

I’ve worked at the Custard Factory for just over 9 years, going from being a doorman for the events to becoming the site security manager. This was my last role in security before getting my promotion to Assistant Operations Manager for Ashdown Phillips.

My role at Ashdown Phillips

Maintaining the up keep of an 18 acre estate in Birmingham city centre and managing the maintenance team and the needs of a large site where lots of issues can occur daily.

Background

17 years of experience in Finance Administration

Specialisms

• Marketing  

• Customer-focused service  

Background

I have worked in a range of sectors that provide good knowledge and experience for my role such as landscaping, mechanical engineering, building and the security industry. 

Specialism

• Building M&E services and operations 

Background

I’ve been working in Property Management FM for over a decade and began my journey as a Building Manager and progressed through to my current role. Prior to Property Management I was working as an Operations Manager for a serviced office provider in Central London.

My role at Ashdown Phillips

I oversee the Facilities Management team for London and the South, I am responsible for the onsite delivery of services across the portfolio as well as training, mentoring and developing my team. I work closely with the Senior Facilities Management leadership team to deliver the FM strategy to support the business.

Background

Following completion of my MBA in London, I’ve had over 4 years experience in commercial property management including shopping centres prior to joining Ashdown Phillips. I also have experience working in roles involving retail, customer services and telecommunications.

Specialisms

• Facilities Management
• Shopping Centre Management
• Commercial Property Management
• Operations Management
• Invoice Processing
• Property Inspections

Passion

I am particularly passionate about building lasting relationships within any work environment I find myself in, whether within a team or with clients

Background 

My background includes customer service and 6 years’ worth of experience within the Travel and Tourism industry.  

My role at Ashdown Phillips 

I am an Event Co-Ordinator at The Terrace in Leeds. I work closely with our clients ensuring that their meetings, conferences, training days or even BBQ events run as smoothly as possible. 

Background

I joined Ashdown Phillips in 2016.

Background

• Experience in the security sector
• Shopping centre industry
• Mixed use estates

Specialisms

• Sustainability & ESG
• Facilities Management
• Innovation & technology

Passion

• Environmental care
• Sustainable Management

Background

I studied Criminology at Undergraduate level and then Terrorism Studies to Masters level before falling into the world of Facilities Management. I have worked in various Commercial and Retail FM environments since finishing University.

My role at Ashdown Phillips

I currently manage the day to day operations at several properties in London and assist on the delivery of Development to Management projects.

My role at Ashdown Phillips 

I am responsible for the everyday running of our properties, ensuring the buildings are cleaned to a high standard, that services are fully operational with the help of our fantastic service partners and delivering excellence ensuring our customers and clients receive a 5 star service. 

Specialisms

• Service charge management 

Background

I worked in education as a HLTA for 12 years & set up my own cleaning business in 2020. I now work at Bee House, helping the Centre Manager to ensure that the building runs as efficiently as possible.

Driven by

Knowing everyday has new challenge and every day is different.

Background

I have 20 years of Facilities Management experience gained on the client and occupier side across a variety of commercial office, industrial and retail properties.

My role at Ashdown Phillips

I am responsible for managing the Facilities Management team in the Midlands and the North West.

Specialisms

• Technical Facilities Management
• Customer Service
• Problem Solving
• Contractor Management
• Health & Safety

Passion

I enjoy working together as a team to provide an excellent service and exceptional property for our occupiers to enjoy.

Background

I am a Facilities Manager with over 16 years’ experience within multi-let office buildings.

Specialisms

• Contractor management
• Health & safety
• Service charge & budget management
• Sustainability
• Supplier relationships

Background

I was previously Reception Manager for a Hair Loss Clinic in London, I spent 10 years working there where I gained a lot of admin and customer service experience.

My role at Ashdown Phillips

My role here started on Front of House. When an opportunity to go onto the accounts side of the business cropped up, I was willing to give it a shot.

Background

I have worked in customer service for over 15 years and made the transition from Front of House to Facilities Manager as I gained more knowledge of how commercial properties operate.

Specialisms

• Sustainability
• Health and well-being – I am a Mental Health First Aider
• Social media, marketing, events

Passion

I am passionate about sustainability, both in my professional and personal life.

Background

Prior to entering the commercial property sector, I was a Regional Sales Manager within the travel industry for 14 years – I have a strong background in customer service and sales.

Specialism

• Flexible workspace management
• Serviced offices
• Co-working
• Conference spaces

Driven by

Being around passionate people is what inspires me, I find the energy contagious. My son drives me daily to get up and go.

Background

I have worked in so many admin roles, most recently in an accountancy firm as well as running my own Bridal hairstyling business alongside my work commitments.

My role at Ashdown Phillips

Here in my role at Ashdown Phillips I provide excellent interpersonal skills in a client facing setting to all of out occupiers and members of the public alike who come in to use our café area, to answer and problem solve any queries they may have. Booking and overseeing all event operations and maintaining all of our social media accounts.

Passion

I am extremely passionate about working as part of a team providing excellent customer service.

Background

My career started 25 years ago working as part of a dynamic and successful in house FM team at a market leading games software company. I’ve since worked for a leading analytical software company and Ashdown Phillips. I’ve had the opportunity to deliver professional facilities services on an extensive and varied range of commercial properties from office buildings to innovative research parks and business centres. My experiences have allowed me to develop & build a strong and effective FM skill set that is still expanding today.

My role at Ashdown Phillips

My role as a Facilities Manager is to deliver safe, compliant and effective workspaces. To procure and manage services, oversee operations, and implement and adhere to policies and procedures at our properties on behalf of the Landlord and within financial budget restraints.

Specialisms

• Service Procurement
• Contract Management
• Relationship Development
• Statutory compliance management
• Property maintenance and life cycle planning
• Budget & Service charge management

Passion

Sustainability & leading the site teams. Outside of work I enjoy family time, snowboarding and mountain biking.

Background

I graduated from Leeds Beckett University in 2023 with a degree in Events Management. My background consists of hospitality, events and marketing work in a variety of sectors.

My role at Ashdown Phillips

My day to day consists of marketing, booking, co-ordinating and executing meetings and events whilst delivering an excellent standard of customer service.

Passions

My background and interests aligned well with this role; I feel there was natural progression from my degree subject into working as an Events Co-ordinator.
Outside of work I enjoy socialising and staying active in the gym and the pool.

Background

Customer service and Retail, 5 years within the beauty industry, 10 years within the property industry.

Specialisms

• Utilities and energy management
• Service contract management
• Site mobilisation

Passion

Sustainability and waste management

Background

Customer service, Sales and Operations. 7 years within the flexible property market.

Specialisms

Service led property solutions

• Serviced Offices
• Co-working
• Conference spaces
• Marketing
• Placemaking
• Development to management

Passion

Customer service excellencer

Background

I have been in the Facilities Management for over 25 years, including working overseas in Australia for 10 years. I have been fortunate enough to have worked across many industries and my most recent role was a Head of FM for a large estate in London.

Specialisms

• Mobilisation of properties for design to completion/occupation
• NABERS Energy Assessor
• EPC Assessor
• Project Management
• Occupier engagement
• Technical Services

Passion

My passion is around sustainability and energy reduction for both my client and tenants. As a business, it is our duty to drive efficiency and reduction across our properties.

Background

17 years of experience in Facilities Management: Service Provider, Client and Managing Agent

Department head for 4 years.

Specialisms

• Leadership
• Relationship building across stakeholders
• Change management

Passion

Team Development

Background 

Before joining Ashdown Phillips in April 2022, for 5 years I worked in property management for the West End in the retail and commercial industry. Before this, I worked in the security industry for 17 years. 

Specialisms 

• Facilities Management 
• Tenant/Landlord relationships
• Health & Safety
• People Management 

Passion 

I love building relationships with site teams, occupiers and clients. Outside of work my passions are crafting and animal and landscape Photography. 

Background

I started out long ago in the world of shopping centre management, moving from Operations Manager to Centre Manager of multiple centres. I then transitioned into managing multi-let properties, where I was able to transfer my skills to a new set of challenges. 

Specialisms

• Knowledge and experience of commercial & retail properties 
• Health & safety 
• Mentoring & leadership  
• Property operation & maintenance 

Passion

I love seeing the advancement and improvement of the properties under my control and being able to pass my knowledge on to others. 

Background

I have around 25 years’ experience in FM, largely in the retail sector and in property since joining APP in 2020.

Specialisms

• Analytical and problem-solving
• Reporting/Data collation
• Communication and interpersonal skills

Passion

Delivering excellent customer service

My role at Ashdown Phillips

As the Operations Manager at the Digbeth Estate, I am responsible for the day-to-day management of the facilities side of the estate and also Line Manager for our Reception team.

Specialisms

• Health & safety
• Project Management for new builds and refurbishments
• Line management

Passion

I enjoy watching the estate improve with all the new developments that are taking place. I love that life in Digbeth is extremely fast paced and no 2 days are the same.

I entered the shopping centre industry in 2000, working my way steadily upwards. I then took a 2-year break to manage holiday accommodation on the Greek island of Corfu. I am a proud winner of a SCEPTRE Award for Operations Manager of Year in 2018. 

Specialisms

• Creative problem solving
• Empathetic leadership
• Security & loss prevention
• Emergency response planning

Passion

Sustainability and waste management. I would love to operate a zero-paper operation within the next 5 years. 

Background

I am responsible for the day-to-day management of multi-let buildings, working closely with occupiers, clients, contractors and suppliers.

Specialisms

• Building mobilisation
• Service charge budgets
• Project management
• Sustainability and data collection

Passion

I am passionate about improving the functionality of the buildings, making them run more efficiently and reducing the impact on the environment where possible. I also believe that the wellbeing and health of staff and occupiers is of upmost importance and I enjoy raising awareness and providing assistance where I can.

Background

I joined Ashdown Phillips in May 2022, having previously worked for many years as a PA and within the events industry.

My role at Ashdown Phillips

I work within the Front of House Team at Bee House providing Reception and Event support.

Background

I joined Ashdown Phillips in March 2014 as the Assistant Facilities Manager. I was in this role for 3 years before progressing to Facilities Manager in 2017.