Who we are

Background

I came to the UK is 2005, staring working in the security sector. After being asked to cover a Building Manager role for a few weeks, I decided this was the path I wanted to take and worked my way up to where I am now.

Specialisms

I pride myself in my customer service skills and work well under pressure in order to meet client expectations.

Role at Ashdown Phillips

I have responsibility for the overall management of a flagship building in the heart of Birmingham’s business district, making sure that the building runs smoothly day to day and being accountable for all aspects of facilities management.

Specialisms

• Customer service
• Property management

Driven by

I have a desire to learn, be curious and do a good job. I love building relationships with colleagues, customers and our service partners.

Background

I started as an in-house Facilities Manager in 1991. Along the way I studied and picked up IOSH & BIFM membership and progressed through todays CIWFM. I have worked in many industries and for many companies including; J D Edwards, Vodafone, Johnson Controls, Vail Williams, Gardiner & Theobald, Thames Valley Science Park, and Ascot Racecourse. 

My role at Ashdown Phillips

I am the Facilities Manager for R+ providing day-to-day Facilities Management support to a flagship 5 floor building with a number of demanding tenants. 

Specialisms

• Facilities Management 
• Tenant/Landlord relationships 
• Health & Safety 
• Soft Services 
• People Management  
• Change Management  

Passion

My passion is Facilities Management excellence – I have always wished I could “can” my passion and pass it to all my team. I love leading a great team, providing world class facilities, and gaining the clients respect and satisfaction. Job done! 

Background

I came to the UK to complete my Masters of Science in International Business and Marketing. Throughout my studies, I have worked in many marketing roles e.g., website and app manager, graphic designer, digital marketing, social media manager and project assistant. 

My role at Ashdown Phillips

I am the Marketing and Studios Coordinator at Great Western Studios. My role includes everything from running the social media channels and website, raising the studios profile, studio holder liaison, office administration, and reception support. 

Specialisms

• Creativity and innovation 
• Organisational skills 
• Time management  
• Team player 
• IT Skills (Microsoft Office, Adobe, Google Workspace apps & social media) 
• Interpersonal and communication skills 

Passion

Marketing is constantly evolving, and so am I. I enjoy learning new things and exploring what is going on in the world. Whenever I have free time, you can find me researching. Research was always my strongest point. It is an art by itself knowing how to find the right words for a specific outcome. 

Background

I have always worked in a retail environment, having worked at a high street jewellers for 11 years, working up from a Sales Associate to Store Manager.

My role at Ashdown Phillips

My role involves a lot of different tasks, some of which are invoicing, liaising with staff, contractors, and tenants, building relationships with tenants, collecting data, creating the bookings for out Community Zone, and assisting our Centre Manager, Operations Manager, and Marketing Manager.

Passion

To always deliver amazing customer service. It costs nothing to be kind!

Background

I’ve worked at the Custard Factory for just over 9 years, going from being a doorman for the events to becoming the site security manager. This was my last role in security before getting my promotion to Assistant Operations Manager for Ashdown Phillips.

My role at Ashdown Phillips

Maintaining the up keep of an 18 acre estate in Birmingham city centre and managing the maintenance team and the needs of a large site where lots of issues can occur daily.

Background

I have worked in a range of sectors that provide good knowledge and experience for my role such as landscaping, mechanical engineering, building and the security industry. 

Specialism

• Building M&E services and operations 

Background

I’ve been working in Project Management Facilities Management for over a decade and began my journey as a Building Manager and progressed through to my current role. Prior to Property Management I was working as an Operations Manager for a services office provider in Central London.

My role at Ashdown Phillips

I oversee the Facilities Management team for London and the South, I am responsible for the onsite delivery of services across the portfolio as well as training, mentoring and developing my team. I work closely with the Senior Facilities Management leadership team to deliver the FM strategy to support the business.

Background

I worked for 11 years in the Civil Service for DSS in Oxford before having my family.  I then held various part-time positions including HR and customer services and have been Front of House at the Innovation Centre for the last 7 years.

Specialisms

• Meeting & greeting visitors
• Administration services
• Meetings & events
• Providing a professional support system for all occupiers of the building

Driven by

I’m driven by the thought that I am a valued member of the team and fulfil my role on the reception desk to a high standard.

Background 

My background includes customer service and 6 years’ worth of experience within the Travel and Tourism industry.  

My role at Ashdown Phillips 

I am an Event Co-Ordinator at The Terrace in Leeds. I work closely with our clients ensuring that their meetings, conferences, training days or even BBQ events run as smoothly as possible. 

Background

I started in a Front of House role in 2008 at a local hotel and started at The Custard Factory in 2012. I was promoted to Reception Supervisor in 2020.

Specialisms

• Front of House
• Business Rates
• Sales

Passion

My particular passion would be customer service and leading a team.

Background

I have 9 years of experience in Facilities Management in a variety of sectors. I also hold a BA in Roman Philology, though it has very little relevance to my current job!

Specialisms

They say I’m an Excel wizard and a POM queen! I specialise in POM training, logging/disputing invoices, reconciling accounts, all things utilities and ESG.

Passion

My passion is data, however dull that sounds. I love capturing data, analysing it and translating it into operational actions.

Background

• Experience in the security sector
• Shopping centre industry
• Mixed use estates

Specialisms

• Sustainability & ESG
• Facilities Management
• Innovation & technology

Passion

• Environmental care
• Sustainable Management

Background

I started as Front of House at the Bee House in Milton Park in 2022 and was promoted to Assistant Building Manager in 2023.

My role at Ashdown Phillips

I assist in the daily management of The Innovation Centre on behalf of the client.

Specialisms

• Problem solving
• Customer Service

Passion

I enjoy the daily challenges and take immense pride in everything that I do. I come from sunny South Africa and love spending time out there with family. If I’m not in the office, you will find me either on a beach, in a tent or looking for my flip flops! I believe in a good coffee, good friends and balance.

Background

Years of experience in the security sector and as a Facilities Manager.

Specialisms

Service led property solutions

• Sustainability
• Environmental processes
• Tendering contracts
• Marketing

Passion

Environmental impact

Background

Having started on site as Contract Manager over 10 years ago, I have built upon my existing facilities management knowledge. I have now been in post as Operations Manager for 4 years. 

Specialisms

• Security & Building Management 
• Event Management  
• Health and Safety 

Passion

I enjoy Facilities Management, especially working with contractors. Outside of work, spending time with family including my 3 grandchildren. 

Background

After spending 6 years working in the tourism & hospitality industry an opportunity arose to become part of the Ashdown Phillips team at Great Western Studios. I didn’t hesitate for one second to get myself amongst it, and I couldn’t be happier.

Passion

At Great Western Studios I am given the opportunity to be sociable in such an inspiring environment. Conversing with the wide range of industries working in the building is a great privilege. I’m a strong believer in physical & mental well being,

Background

I studied Criminology at Undergraduate level and then Terrorism Studies to Masters level before falling into the world of Facilities Management. I have worked in various Commercial and Retail FM environments since finishing University.

My role at Ashdown Phillips

I currently manage the day to day operations at several properties in London and assist on the delivery of Development to Management projects.

Background

I joined Market Gates in 2015 following completion of my Level 3 Business Admin course at a housing association. I assist with the general running of the shopping centre, from invoices to commercialisation and everything in between!

Specialisms

• General administration
• Invoicing
• Data entry
• Marketing & Commercialisation

My role at Ashdown Phillips 

I am responsible for the everyday running of our properties, ensuring the buildings are cleaned to a high standard, that services are fully operational with the help of our fantastic service partners and delivering excellence ensuring our customers and clients receive a 5 star service. 

Specialisms

• Service charge management 

Background

I worked in education as a HLTA for 12 years & set up my own cleaning business in 2020. I now work at Bee House, helping the Centre Manager to ensure that the building runs as efficiently as possible.

Driven by

Knowing everyday has new challenge and every day is different.

Background

I was in the British army for 8 years, then went onto 4 years in security. In 1992 I came into the commercial property sector and have been here ever since then.

Specialisms

• Problem solving
• Reliability
• Day to day property management

Driven by

Whichever role I take on I try to do it to the best that can be achieved (within the budget of course!).

Background

I have 20 years of Facilities Management experience gained on the client and occupier side across a variety of commercial office, industrial and retail properties.

My role at Ashdown Phillips

I am responsible for managing the Facilities Management team in the Midlands and the North West.

Specialisms

• Technical Facilities Management
• Customer Service
• Problem Solving
• Contractor Management
• Health & Safety

Passion

I enjoy working together as a team to provide an excellent service and exceptional property for our occupiers to enjoy.

Background

I am a Facilities Manager with over 16 years’ experience within multi-let office buildings.

Specialisms

• Contractor management
• Health & safety
• Service charge & budget management
• Sustainability
• Supplier relationships

Background

I was previously Reception Manager for a Hair Loss Clinic in London, I spent 10 years working there where I gained a lot of admin and customer service experience.

My role at Ashdown Phillips

My role here started on Front of House. When an opportunity to go onto the accounts side of the business cropped up, I was willing to give it a shot.

Background

I have numerous years experience working in customer experiences role.

Specialisms

• Assisting studio holders with enquiries
• Distributing post for studio holders

Passion

I love music, travelling and cooking.

Background

I previously worked as a Soft Services Manager for 4 years before becoming part of Ashdown Phillips in 2022.

My role at Ashdown Phillips

As a Facilities Manager, I ensure that we remain compliant on site, ensuring necessary documentation is up to date and working closely with contractors to ensure the site is welcoming and safe for visitors and occupiers.

Background

I have worked in customer service for over 15 years and made the transition from Front of House to Facilities Manager as I gained more knowledge of how commercial properties operate.

Specialisms

• Sustainability
• Health and well-being – I am a Mental Health First Aider
• Social media, marketing, events

Passion

I am passionate about sustainability, both in my professional and personal life.

Background

Prior to entering the commercial property sector, I was a Regional Sales Manager within the travel industry for 14 years – I have a strong background in customer service and sales.

Specialism

• Flexible workspace management
• Serviced offices
• Co-working
• Conference spaces

Driven by

Being around passionate people is what inspires me, I find the energy contagious. My son drives me daily to get up and go.

Background

I joined Ashdown Phillips in February 2022 with a background of 10 years’ experience working within the Maintenance and Facilities Management industry.

My role at Ashdown Phillips

I manage the day-to-day operations of several London properties, including front of house, cleaning, maintenance services and compliance. My job is to make our properties a safe and welcoming place that our occupiers enjoy working and visiting.

Background

I have worked in so many admin roles, most recently in an accountancy firm as well as running my own Bridal hairstyling business alongside my work commitments.

My role at Ashdown Phillips

Here in my role at Ashdown Phillips I provide excellent interpersonal skills in a client facing setting to all of out occupiers and members of the public alike who come in to use our café area, to answer and problem solve any queries they may have. Booking and overseeing all event operations and maintaining all of our social media accounts.

Passion

I am extremely passionate about working as part of a team providing excellent customer service.

Role at Ashdown Phillips

I am a Receptionist at Milton Park Innovation Centre, looking after occupiers, clients an meeting rooms, which can be very interesting at times.

Passion

We have some lovely clients in our building and I like to think that I help to make their busy working day easier and pleasant by being as positive and helpful as I can.

Background

My career started 25 years ago working as part of a dynamic and successful in house FM team at a market leading games software company. I’ve since worked for a leading analytical software company and Ashdown Phillips. I’ve had the opportunity to deliver professional facilities services on an extensive and varied range of commercial properties from office buildings to innovative research parks and business centres. My experiences have allowed me to develop & build a strong and effective FM skill set that is still expanding today.

My role at Ashdown Phillips

My role as a Facilities Manager is to deliver safe, compliant and effective workspaces. To procure and manage services, oversee operations, and implement and adhere to policies and procedures at our properties on behalf of the Landlord and within financial budget restraints.

Specialisms

• Service Procurement
• Contract Management
• Relationship Development
• Statutory compliance management
• Property maintenance and life cycle planning
• Budget & Service charge management

Passion

Sustainability & leading the site teams. Outside of work I enjoy family time, snowboarding and mountain biking.

Background

I started my facilities career in 2015, before moving to property management in 2017 with Ashdown Phillips. I joined as a Facilities Assistant and have worked my way up to Property Manager, working within both the Facilities Management and Surveying teams.

Specialisms

• Customer service
• Resolving problems
• Experience in both FM and Surveying

Passion

Providing great customer service and being involved in projects from start to finish.

Background

I manage the day-to-day operations at The Bower, a large commercial estate in Old Street, London. This includes managing the soft services including Front of House, Cleaning and Security. I also manage onsite events, social media and elements of marketing and daily logistics.

Specialisms

• Logistics
• Community Engagement
• Service delivery

Passion

I am passionate about sustainability and customer service

Background

Customer service and Retail, 5 years within the beauty industry, 7 years within the property industry

Specialisms

• Utilities and energy Management
• Service contracts
• Running of the day-to-day operations

Passion

Sustainability and waste management

Background

Customer service, Sales and Operations. 7 years within the flexible property market.

Specialisms

Service led property solutions

• Serviced Offices
• Co-working
• Conference spaces
• Marketing
• Placemaking
• Development to management

Passion

Customer service excellencer

Background

I have been in the Facilities Management for over 25 years, including working overseas in Australia for 10 years. I have been fortunate enough to have worked across many industries and my most recent role was a Head of FM for a large estate in London.

Specialisms

• Mobilisation of properties for design to completion/occupation
• NABERS Energy Assessor
• EPC Assessor
• Project Management
• Occupier engagement
• Technical Services

Passion

My passion is around sustainability and energy reduction for both my client and tenants. As a business, it is our duty to drive efficiency and reduction across our properties.

Background

17 years of experience in Facilities Management: Service Provider, Client and Managing Agent

Department head for 4 years.

Specialisms

• Leadership
• Relationship building across stakeholders
• Change management

Passion

Team Development

Background

I began sorting mail in a post room at the age of 17 and have worked with Facilities Management ever since. The FM world interested me, and I’ve had the opportunity to naturally progress, gaining skills, and experience through working within numerous sectors within FM.

Specialisms

• Health & safety, especially fire safety

Passion

I love problem-solving which goes hand in hand with providing brilliant customer service, which we are all passionate about at Ashdown Phillips.

Background

I have gained experience from working in various different roles within Shopping Centre Management Teams since 2008.

Specialisms

• Operations
• Facilities Management
• Compliance
• Commercialisation

Passion

To ensure the centre runs smoothly and efficiently. Offering a great customer service for customers and tenants and being a supportive team member.

Background 

Before joining Ashdown Phillips in April 2022, for 5 years I worked in property management for the West End in the retail and commercial industry. Before this, I worked in the security industry for 17 years. 

Specialisms 

• Facilities Management 
• Tenant/Landlord relationships
• Health & Safety
• People Management 

Passion 

I love building relationships with site teams, occupiers and clients. Outside of work my passions are crafting and animal and landscape Photography. 

Background

I joined The Lanes part time in 2010, during my time here I have completed my Level 3 Business Admin.

My role at Ashdown Phillips

My main role has been finance admin but as I work as part of a small team, I have assisted in most areas including running events.

Specialisms

• Finance
• Administration
• Service charge & Profit and loss management
• Rates Mitigation
• Keeping good records

Background

I started out long ago in the world of shopping centre management, moving from Operations Manager to Centre Manager of multiple centres. I then transitioned into managing multi-let properties, where I was able to transfer my skills to a new set of challenges. 

Specialisms

• Knowledge and experience of commercial & retail properties 
• Health & safety 
• Mentoring & leadership  
• Property operation & maintenance 

Passion

I love seeing the advancement and improvement of the properties under my control and being able to pass my knowledge on to others. 

Background

I have around 25 years’ experience in FM, largely in the retail sector and in property since joining APP in 2020.

Specialisms

• Analytical and problem-solving
• Reporting/Data collation
• Communication and interpersonal skills

Passion

Delivering excellent customer service

My role at Ashdown Phillips

As the Operations Manager at the Digbeth Estate, I am responsible for the day-to-day management of the facilities side of the estate and also Line Manager for our Reception team.

Specialisms

• Health & safety
• Project Management for new builds and refurbishments
• Line management

Passion

I enjoy watching the estate improve with all the new developments that are taking place. I love that life in Digbeth is extremely fast paced and no 2 days are the same.

Background

I have gained my experience through working alongside my father at his own properties.

My role at Ashdown Phillips

Mainly refurbishment of office units before reletting, assisting colleagues with other maintenance related duties.

Passion

I have always enjoyed being able to do DIY tasks and always willing to help others where possible.

Background

I am responsible for the day-to-day management of multi-let buildings, working closely with occupiers, clients, contractors and suppliers.

Specialisms

• Building mobilisation
• Service charge budgets
• Project management
• Sustainability and data collection

Passion

I am passionate about improving the functionality of the buildings, making them run more efficiently and reducing the impact on the environment where possible. I also believe that the wellbeing and health of staff and occupiers is of upmost importance and I enjoy raising awareness and providing assistance where I can.

Background 

I have over 15 years’ experience in hospitality and events, working in restaurants and hotels. 

Specialisms 

• Conferencing & Events 
• Customer Service 
• Marketing and social media 
• Mental Health Ambassador 

Background

I joined Ashdown Phillips in May 2022, having previously worked for many years as a PA and within the events industry.

My role at Ashdown Phillips

I work within the Front of House Team at Bee House providing Reception and Event support.