Shopping Centre Management
Shopping Centre management is a specialist skill. It balances business acumen with community spirit. It requires a commercial brain and a human heart. Our Shopping Centre Managers run the centres as if they were their own business, and we are proud of them for doing so. They have to have their fingers on lots of pulses at the same time; every day they are liaising with local authorities, building relationships with shoppers, the local community and the wider general public. At the same time they are responsible for marketing and promotion, for social media and commercialisation and for nurturing the small businesses in their care, promoting their growth or expansion. They listen, receive feedback and make changes. We're often exhausted just listening to them.
They are not alone. They work as a connected team with our Surveyors and Accountants, delivering that streamlined, no gap, service we take pride in. And we are taking their expertise in ‘destination-led’ operations and applying it to some of our other properties.

Chantal Pearson
Marketing & Commercial Assistant
I was drawn to Ashdown Phillips because they have a genuine care for all their employees. Outside of work I enjoy spending time with my son, family, and friends. The scariest thing I have ever done was becoming a parent, but it was the best decision I’ve ever made.
If I could be invisible for a day I’d spy on people and perhaps spook them out! I love dad jokes and meeting up on Christmas Eve to prepare for Christmas Day. If I could be born at any time in the past, it would have to be during the reign of Henry VIII as I think he is a very interesting character and I loved learning about him as a child.

Chantal Pearson
Marketing & Commercial Assistant
I was drawn to Ashdown Phillips because they have a genuine care for all their employees. Outside of work I enjoy spending time with my son, family, and friends. The scariest thing I have ever done was becoming a parent, but it was the best decision I’ve ever made.
If I could be invisible for a day I’d spy on people and perhaps spook them out! I love dad jokes and meeting up on Christmas Eve to prepare for Christmas Day. If I could be born at any time in the past, it would have to be during the reign of Henry VIII as I think he is a very interesting character and I loved learning about him as a child.

Cheryl Cunniff
Operations Assistant
Profile coming soon

Chloe Lavelle
Centre Administrator
Profile coming soon

Ian Pratt
Operations Manager
I am Operations Manager, based at the Idlewells Shopping Centre, Sutton in Ashfield, Nottingham. I have been doing this job since April 2017. Before being promoted into my current role, I was a Facilities Manager for three years. Before that, I was a Security Supervisor.
I have built great connections with our contractors and suppliers over the years. I think we are a passionate, knowledgeable and experienced team, and that’s what makes us brilliant.
I have enjoyed the variety of work and the opportunity to meet everyone across the company. My main drive is to do well in everything I take on. I aim to have a great career with Ashdown Phillips.

John Magee
Centre Manager
Profile coming soon

Dee Greenwood
Deputy Centre Manager
I am Deputy Centre Manager at Market Gates Shopping Centre in Great Yarmouth, I have been doing the job since Jan 2007. I have worked in the industry for over 16 years and Ashdown Phillips’ welcoming style has allowed me to feel part of a growing team.
My expertise lies within my drive for perfection and precision, within our team of three each excels in different disciplines which overall enhances the team performance.
Both family and work are important so I need to be able to prioritise, plan and organise my schedules. For me, inspiration comes from within, a job well done and a belief in one’s ability all inspire me to continue to be the best I can.

Jessica Rossouw
Centre Administrator
I am the Centre Administrator, based at Market Gates Shopping Centre in Great Yarmouth. I have been doing this job since May 2015. Ashdown Phillips welcomed us in straight away and make me feel part of the wider team which I think gets overlooked in other companies.
I think each of us at Market Gates have our own area of expertise which completes the team and ensures we provide excellent service to everyone.
I get a buzz from working towards an end goal whether that be work related such as organising an event or personally like buying my own house. The feeling of satisfaction inspires me to work hard to get what I want in life.

Kevin Legg
Centre Manager
Profile coming soon

Lee Ellis
Centre Manager
I was promoted to Centre Manager at Ladysmith Shopping Centre in 2022.
I believe that you are always learning and love to share my knowledge with others.
For me, a brilliant team is built by having excellent communication, quality focus and consistent delivery.
Outside of work I enjoy watching football, especially Aston Villa who I follow up and down the country. I also love taking my Border Collie for long walks - usually it’s me who gets tired out first!

Marie Gribben
Centre Manager
I am based at Middleton Shopping Centre and have worked in a variety of Shopping Centre roles since 1999.
I am passionate about the job I do and always aim to exceed expectations. I am, by nature, competitive and driven to achieve results. I care deeply about the teams around me and enjoy investing to upskill them.
Outside of work, I like good food, wine and travelling. My favourite place is on the Greek Island of Santorini, watching the sun setting.

Nick Spencer
Centre Manager
I am the Centre Manager, based at Market Gates, Great Yarmouth. I have been doing this job since 1991. Having arrived from a senior retail position and having worked as Retail Operations Director I believe my experience was relevant to Shopping Centres and this has enabled me to build an effective shopping centre team.
I am inspired by my humble background and to what I have achieved through sheer hard work and going that extra mile, to provide a better life for my children. It’s important to me to cram as much as I can in to a working day to enable time at home for quality family time. It's important holiday time is work-free.

Phil Hardinges
Operations Manager
Profile coming soon

Sandra Washbourne
Assistant Centre Manager
Profile coming soon

Zoë Butler
Marketing Manager
Profile coming soon