Shopping Centre management is a specialist skill. It balances business acumen with community spirit. It requires a commercial brain and a human heart. Our Shopping Centre Managers run the centres as if they were their own business, and we are proud of them for doing so. They have to have their fingers on lots of pulses at the same time; every day they are liaising with local authorities, building relationships with shoppers, the local community and the wider general public. At the same time they are responsible for marketing and promotion, for social media and commercialisation and for nurturing the small businesses in their care, promoting their growth or expansion. They listen, receive feedback and make changes. We're often exhausted just listening to them.
They are not alone. They work as a connected team with our Surveyors and Accountants, delivering that streamlined, no gap, service we take pride in. And we are taking their expertise in ‘destination-led’ operations and applying it to some of our other properties. Who says we can’t apply our skills in keeping shoppers happy to keeping workers happy too?
With over 12 years’ experience as a Centre Manager and 10 years as an Operations Manager I have gained a sound knowledge and a wide network of resources. I believe passion for maintaining standards, instilling ownership in every team member, and pride in what we do makes us brilliant. I love it when team members achieve goals in life, whether that be in work or personally.
I am inspired by decision makers who make the correct decisions quickly and forward-thinking people who think outside the current property trend.
I am the Centre Manager, based at Idlewells Shopping Centre. I have been doing this job since April 2015. Before being promoted into my current role, I was Assistant Centre Manager. Before that, I was Centre Administrator.
I understand shopping centre environments, I am good at strong retailer liaison and communication and can develop strong marketing strategies, tailored to the centre’s demographics. This is underpinned at Ashdown Phillips by excellent communication, having common goals and objectives, and an ability to have a bit of fun! I love how Ashdown Phillips is my work family.
I can leave work on time, and leave work at work… and when other people do the chores at home, my work/life balance is great!
Deputy Centre Manager
I am Deputy Centre Manager at Market Gates Shopping Centre in Great Yarmouth, I have been doing the job since Jan 2007. I have worked in the industry for over 16 years and Ashdown Phillips’ welcoming style has allowed me to feel part of a growing team.
My expertise lies within my drive for perfection and precision, within our team of three each excels in different disciplines which overall enhances the team performance.
Both family and work are important so I need to be able to prioritise, plan and organise my schedules. For me, inspiration comes from within, a job well done and a belief in one’s ability all inspire me to continue to be the best I can.
I am Operations Manager, based at the Idlewells Shopping Centre, Sutton in Ashfield, Nottingham. I have been doing this job since April 2017. Before being promoted into my current role, I was a Facilities Manager for three years. Before that, I was a Security Supervisor.
I have built great connections with our contractors and suppliers over the years. I think we are a passionate, knowledgeable and experienced team, and that’s what makes us brilliant.
I have enjoyed the variety of work and the opportunity to meet everyone across the company. My main drive is to do well in everything I take on. I aim to have a great career with Ashdown Phillips.
I am Receptionist /Community Co-ordinator at Clyde Shopping Centre. I have been doing this job since 2007. Throughout my working life I have always worked in a customer focused environment dealing with customers from all walks of life.
I believe that passion, enthusiasm and a can-do attitude ensures we deliver the best results for our customers. I enjoy all aspects of my job including meeting/greeting and helping customers. I also enjoy working with POM learning to maintain the budget, community work and helping others.
We are a good team that inspires each other, setting goals and challenges to improve on our skills and service. I love learning new skills and working with children on our School Eco Project.
Centre Administrator (on maternity leave)
I am the Centre Administrator, based at Market Gates Shopping Centre in Great Yarmouth. I have been doing this job since May 2015. Ashdown Phillips welcomed us in straight away and make me feel part of the wider team which I think gets overlooked in other companies.
I think each of us at Market Gates have our own area of expertise which completes the team and ensures we provide excellent service to everyone.
I get a buzz from working towards an end goal whether that be work related such as organising an event or personally like buying my own house. The feeling of satisfaction inspires me to work hard to get what I want in life.
I have been at Edmonton Green Shopping Centre since 2013 and started with Ashdown Phillips in November 2018. I enjoy working with our occupiers and assist with the day-to-day contactors on site. In order to work as part of a team, I think it’s best to be open and honest and demonstrate that you can go the extra mile. When I'm not at the Centre I like to keep fit, enjoy cooking and spending time with my daughter.
I’m based at Middleton Shopping Centre and started March 2019.
I believe that you are always learning and love to share my knowledge with others.
For me, a brilliant team is built by having excellent communication, quality focus and consistent delivery.
Outside of work I enjoy watching football, especially Aston Villa who I follow up and down the country. I also love taking my Border Collie for long walks - usually it’s me who gets tired out first!
I am the Centre Manager at Edmonton Green Shopping Centre and have been working for Ashdown Phillips since September 2019.
As a Centre Manager, I am surrounded by a highly skilled team that all strive to be the best in class in their disciplines. I believe that strong teamwork, careful planning and constant innovation are the keys to running a successful service and I’m inspired by people who overcome adversity to better themselves and help others.
I am based at Middleton Shopping Centre and have worked in a variety of Shopping Centre roles since 1999.
I am passionate about the job I do and always aim to exceed expectations. I am, by nature, competitive and driven to achieve results. I care deeply about the teams around me and enjoy investing to upskill them.
Outside of work, I like good food, wine and travelling. My favourite place is on the Greek Island of Santorini, watching the sun setting.
I am the Centre Manager, based at Market Gates, Great Yarmouth. I have been doing this job since 1991. Having arrived from a senior retail position and having worked as Retail Operations Director I believe my experience was relevant to Shopping Centres and this has enabled me to build an effective shopping centre team.
I am inspired by my humble background and to what I have achieved through sheer hard work and going that extra mile, to provide a better life for my children. It’s important to me to cram as much as I can in to a working day to enable time at home for quality family time. It's important holiday time is work-free.
Deputy Centre Manager/Marketing Manager
I am the Deputy Centre Manager & Marketing Manager based at Clyde Shopping Centre. I have been doing this job since 2012. Within our team of four we collectively have over 70 years’ experience within the Shopping Centre industry; we all have individual, complementary skills.
I’m inspired by people’s creativity, success and can-do attitudes and the great team spirit throughout the whole company; everyone cares about the business and the business cares about its employees. Everyone is happy to help each other.
I'm based at Market Gates Shopping Centre and started with Ashdown Phillips in December 2018 covering Jess Ward's maternity leave.
The best part of my job is making sure customers are satisfied. I believe that strong communication, interpersonal and organisational skills are vital to succeed and that by having a positive attitude I can deliver the best results. Having a work/life balance is very important to me as I enjoy spending time with my family when I’m not at the Centre.
Assistant Centre Manager
I am the Assistant Centre Manager at Ladysmith Shopping Centre. I have been with Ashdown Phillips since March 2016 and started my current role November 2017.
I believe our team are experts who are working towards the same goal; providing brilliant property management. We really care about the properties and occupiers, and we are thorough when it comes to compliance. We value each other and are never afraid to ask for help.I love to make people happy so am at my most motivated at work when my properties are running smoothly ensuring happy tenants and happy clients! I love to see a project come together too, when we have set challenging goals and smashed them.
I am the Operations Manager at Clyde Shopping Centre. I have been doing this job since 1984. With over 33 years’ experience as Operations Manager working on both soft and hard services I have built up a sound understanding of the site.
I believe in enthusiasm, team work and communication. When people are enthusiastic and communicate, they can achieve just about anything together.
I love the team and the support they provide, and I enjoy the feeling when a project is successfully completed on time. People with a positive attitude to challenges are an inspiration to me.