Job Purpose

To work as part of the treasury team, assisting with all tasks performed by the team.

Key Objectives

• Reconciliation and overview of multiple bank accounts
• Posting funds into the correct bank account
• Resolving payment queries
• Maintaining electronic and paper Bank statements

Key Accountabilities

• Responsible for banking cheques daily in respect of income received.
• Electronically downloading bank transactions (BACS, CHAPS, Transfers, etc) for each bank account.
• Identifying and allocating receipts to the correct accounts receivable customer account or as other income.
• Posting and allocating all cash and direct payments to Tramps.
• Contacting tenants where funds cannot be allocated.
• Filing & Scanning, printing, and sending Tax Receipts daily.
• Daily and monthly bank reconciliation.
• Reconciling the cash books/Processing the receipts (standing orders and cheques).
• Issuing an unbanked and unallocated cash list weekly.
• Ensuring all refunds to tenants are accompanied by a statement showing there are no arrears.
• Undertakes debtor reconciliations and cash allocations.
• Send copy invoices and credit notes when needed.
• Maintains accurate and up-to-date customer details and account records.
• Work with a minimum of supervision.
• Has regular customer contact by phone, fax, and email if there is any query on their account.
• Uses initiative and imagination to achieve targeted results, while promoting customer goodwill.
• Makes adjustments, handles queries, and resolves problems within company guidelines and policy.
• Liaising with surveyors.
• Liaising with Auditors.
• Ensuring that all cheques not banked are kept in the safe and that any cheques not being banked MUST NOT be kept on anyone’s desk. Rather, they should be photocopied, then the cheque put in the safe.
• Unbanked cheques to be reviewed daily.
• Any cheques not banked after 5 working days must have a suitable explanation signed off by the surveyor responsible for the cheque.
• Providing full support to the Treasury Team with ongoing projects

Personal Specification

Qualities

• Enthusiastic, determined, and passionate
• Hands-on approach to tasks
• Self-motivated and a can-do attitude
• Patience and the ability to remain calm in stressful situations.
• The ability to listen and negotiate.

Skills and Experience

• Excellent organisational skills
• Excellent Customer Service
• Excellent time management, able to meet tight deadlines and respond promptly.
• Analytical skills and thorough attention to detail
• Excellent interpersonal and communication skills, able to effectively communicate at all levels.
• Ability to work in a fast-moving, pressured environment, keeping the focus on deadlines and tasks.

Excellent IT skills, in particular Microsoft Outlook, Word, and Excel.