Property Outline:
The JJ Mack Building, presented by Ashby Capital, is a 200,000 sq. ft smart office development in the heart of Farringdon, just moments from the Elizabeth Line. Completed in 2022, it delivers one of London’s most advanced workplace experiences – combining outstanding sustainability credentials, cutting-edge technology, and premium occupier amenities.
Achieving BREEAM Outstanding, EPC A, and targeting NABERS 5-star ratings, the building sets a new standard for sustainable performance. Powered by Citigen’s district energy network and designed with reduced embodied carbon, JJ Mack champions long-term ESG goals while prioritising health, comfort, and operational efficiency.
A fully integrated Smart Spaces platform enables contactless access, real-time air quality and occupancy monitoring, personalised environmental controls, and a seamless digital experience. Amenities include expansive rooftop terraces, luxury changing facilities, 426 cycle spaces, high-spec showers, and dedicated wellness features throughout.
Rooted in the historic Smithfield Conservation Area and named after a former market trader on the site, the JJ Mack Building blends heritage with innovation – delivering a next-generation workplace at the heart of London’s most connected commercial hub.
Financial:
The JJ Mack Building has a service charge budget of circa £3,000,000 with a year-end date o 28th of September.
On-site Reports (all 3rd Party):
- Security Service Partner
- Front of House/Reception Team
- Housekeep Service Partner
- Mechanical and Electrical Service Partner
Communication Lines:
- Contract managers for Security, Front of House and Housekeeping Services. Attending monthly meetings for these main services. Day to day management and monitoring of M&E contract staff and sub-contractors.
- On site contracted service team manager meetings on a weekly basis to ensure coherent working.
- Fabric maintenance contractors – communicating with contract manager, and other personnel.
- Client Landlord; the Landlord’s architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents.
- Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff, and fellow centre/building managers.
- Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers.
- Regional Fire Brigade; Fire Officers.
- Tenants: their consultants, fit out agents and contractors.
Job Purpose
As an Assistant Facilities Manager, your primary responsibilities revolve around supporting the effective management and maintenance of the building and to establish, develop, control, and manage, on behalf of the Landlord, the services, and operations to the Property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a multi-let office building.
Key Objectives
- Assisting the Senior Facilities Manager in ensuring compliance with regulations and health, safety, environment, and security standards.
- Managing landlord and tenants’ expectations having regard to set financial limits.
- Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target.
- Work with key stakeholders in developing and managing events at the property.
- Contribute to developing strong relationships with occupiers through dynamic engagement opportunities.
- Help drive the company’s sustainability pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability.
- Support the FM on collaborating with the local community in establishing the property as part of a wider network support CSR initiatives.
Key Accountabilities
- Support the Senior Facilities Manager to ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required.
- Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources.
- Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required.
- Assist the Senior Facilities Manager in ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Property.
- Maintain, establish, and develop appropriate relationships and communication channels with all tenants and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints.
- Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services.
- Support the Senior Facilities Manager in ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines.
- Contribute towards the marketing of the Property, monitoring and managing digital and other media where necessary.
- Identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress.
- Support the Senior Facilities Manager in maintaining a safe and healthy work environment by ensuring compliance with relevant health and safety regulations. This includes conducting safety inspections and implementing safety protocols.
- Assist in maintaining and updating emergency response plans and procedures. This includes conducting drills, training employees on emergency protocols, and coordinating with emergency services.
- Collaborate with the building management team and service partners to create a “one team” ethos, to ensure effective communication and coordination of facility-related tasks and projects.
- Maintain accurate records and documentation related to building maintenance, repairs, inspections, and other activities. This information is crucial for compliance, reporting, and historical reference.
- To undertake ad-hoc duties from time to time commensurate with the role.
Person Specification
These are the minimum key areas of knowledge, skills, and experience.
Health & Safety Compliance – Working knowledge of current H&S and environmental legislation is essential, along with an IOSH Managing Safely qualification.
Contractor Management – Experience managing reception, M&E, cleaning, and security contractors in a commercial or mixed-use environment, with a focus on service quality and budget control.
Operational Problem Solving – Able to allocate resources and resolve issues efficiently in a fast-paced, service-driven setting.
Budgeting & Service Charges – Good understanding of service charge budgets, cost control, and financial planning in property management.
Organisation & Time Management – Highly organised, with the ability to manage priorities, meet deadlines, and respond quickly in emergencies.
Self-Motivation & Initiative – Works independently with a proactive, can-do attitude and a strong sense of responsibility.
Teamwork & Communication – Strong interpersonal and communication skills, confident dealing with occupiers, contractors, and colleagues at all levels.
Flexibility & Adaptability – Willing to adjust working hours or duties to meet the changing needs of the property.
Industry Experience & Tenant Focus – Background in facilities or property management, with an interest in the sector and understanding of occupier needs.
IT Proficiency – Confident using Microsoft Word, Excel, Outlook, and quick to learn FM or building systems.
Training & Certifications – Required: Fire Awareness, Permit to Work, and relevant H&S training. Further training to be completed as needed.
We encourage applications even if you don’t meet every requirement. If you’re passionate about facilities management, eager to learn, and excited by the opportunity to be part of a forward-thinking team, we’d love to hear from you.
