We were approached by MEPC in July 2019 to manage their meeting and conference centre venue. So we jumped at the chance to get stuck into this new instruction, based at the prestigious Wellington Place in Leeds city centre. The venue was still in development but close to completion, so a swift turn around was required. We pulled out all the stops, working with MEPC to understand their aspirations and objectives and make their vision a reality. We worked with their architects and jointly created a brand to reflect the luxurious venue and to capture the level of service we set out to deliver, creating The Terrace.
Our Terrace and off-site teams work as one to ensure charge raising, allocation of incoming funds and payments to our service providers is seamless. Our Wellington Place team are fully connected to the rest of our business, visited regularly and encouraged in turn to visit our offices and managed properties and to join all company-wide events. Key to their development is training, and we provide every member of our team with a bespoke programme centred around customer service brilliance.Post-launch, we have been delighted with the results. The venue is well-known to the occupier community within Wellington Place and it is widely promoted on social media. In October 2019, our income projection was exceeded by more than double and we continue to receive increasing levels of bookings. We have learned some valuable lessons along the way and, in particular, the value of involvement at the design stage, making the management operation much easier upon completion. Like all businesses in the hospitality industry, COVID-19 hit us hard. We reacted quickly and responsibly and, as a result, were back open on Monday 13th July with all appropriate measures in place. We remained contactable throughout lockdown, and the reopening date was driven by the number of enquiries we had to get back to face-to-face meetings, albeit from a safe distance. The Terrace benefits from moveable walls to increase the size of rooms and a large roof terrace for outdoor meetings, break out spaces and lots of fresh air!Now, more than ever, The Terrace is in demand and our team are working as hard as ever to deliver the exceptional standards our customers have come to expect.