Ashdown Phillips has reported its final rent collection figures for 2025, with performance strengthening steadily through the year and culminating in a 91.4% Day 1 collection rate in December, alongside a Day 7 average of over 95% across the year.
The results were achieved across more than 3,700 occupiers and reflect a continued year-on-year improvement in early-stage rent collection, an area of growing importance for asset managers navigating cost pressure, tenant scrutiny and increased reporting expectations.
Outperforming industry benchmarks
Ashdown Phillips’ 7-day collection performance of 95% places the business well ahead of the 85.7% industry benchmark (Source: Remit Consulting).
Scott Drew, Senior Executive Director Head of Client Accounts said:
“The industry’s three-week collection standard is just under 93%, so for us to be exceeding this figure after just one week is fantastic. But our main focus over the last 12 months has been on improving collections on day one. For our team to hit the 90% mark is outstanding. Rapid, efficient collection is incredibly important to our clients across all the asset classes we work on and I’m proud of the performance of our team.”
Structured systems, not intermittent intervention
This year’s improved results have been driven in large part by improved systems, and daily discipline, rather than concentrated rent chasing when deadlines are due.
Unusually, Ashdown Phillips does not operate a suspense account, rather client funds are held across 878 individual client current accounts, all of which are reconciled daily by the team including 452 rent deposit accounts which are reconciled quarterly. A full schedule of funds is circulated weekly across the business, to highlight any accounts running low on funds or where funds have not been able to be fully allocated. This enables bills to be paid promptly and gives full visibility for the cross functional teams to unlock any matter which may arise.
Andrew Wraight, Chief Executive Officer, said:
“We will always strive to improve where we can deliver the most impact for clients, and rapid collections and repayments really matter. This principle underpins everything the Accounts team does — from daily reconciliations to how closely they work with our Surveying and Facilities teams. Strong collection performance is not something we chase at quarter end as an afterthought, it’s the outcome of consistent discipline applied every day.”
Joined-up teams driving better outcomes
Ashdown Phillips’ performance is driven in part by the way its Accounts team operates alongside its Surveying and Facilities Management teams, rather than as a standalone function.
Teams attend each other’s meetings, work together closely around quarter days and maintain regular site engagement, allowing issues to be resolved quickly and occupier relationships to be managed with full context.
This collaborative model is designed to improve visibility, speed of decision-making and accountability – all of which help Ashdown Phillips to operate above and beyond industry compliance benchmarks in every area and to deliver positive outcomes for clients.
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Further Information:
Compliance
Money Handling Procedure
https://ashdownphillips.com/wp-content/uploads/Complaints-Handling-Procedure-Website.pdf
