Overview
This is a wonderful opportunity to join a friendly and superb team that manages both the Innovation Centre and Bee House on Milton Park. Our team are experts at delivering outstanding customer service, so we are looking for someone who can share our enthusiasm and passion.
The main purpose of the role is to act as the first point of contact for all occupiers, visitors, callers and service partners. Delivering a warm welcome to all, helping where possible or directing them appropriately. The other key element to the role is taking a lead on the meeting and event management.
Responsibilities
- Taking pride in the reception look, feel and service.
- Ensure visitors are appropriately signed in and check out of the building.
- Deliver exceptional customer service when dealing with all enquiries.
- Answer a high volume of calls on behalf of a number of occupiers and route the calls accordingly.
- Accept and sort the building mail and parcels.
- Manage the post room.
- Issue parking permits.
- Open and shut the Centre.
- Run the meeting room and conferencing facility
- Deal with enquiries by checking availability and answering any questions.
- Completing bookings, sending confirmations and taking payments.
- Manage additional requests such as video conferencing, catering and room layouts.
- Setting up and clearing all rooms.
- Finalising the costs ready for billing.
- Participate in the running of fire drills.
- Looking out for hazards.
- Enforcing policies and procedures.
Person Specification
We believe in recruiting for personality and training for skill, so we are looking for the right person with the right attitude and interpersonal skills.
- Excellent customer service skills
- Excellent organisational and time management
- Able to respond promptly.
- Excellent interpersonal and communication skills, enabling effective communication at all levels.
- Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre.
- Good IT skills, in particular Microsoft Outlook, Word and Excel.
This is a full-time position working 37.5 hours per week, Monday to Friday 08.30am to 5pm, with a 1-hour break. Flexibility is required to cover holidays, and optional overtime is available for out of hours event bookings.
Competitive salary
Holiday – 23 days holiday increasing by a day for each year of service, capped at 25 days + 8 bank holidays. Additional benefits including 3 wellness days per annum.
