Location: Regional Portfolio
Company: Ashdown Phillips and Partners (APP)
Lead. Inspire. Elevate.
At Ashdown Phillips and Partners (APP), we don’t just manage properties, we create exceptional environments where businesses thrive. We are looking for an ambitious, people-focused Associate Director – Facilities Management to lead the delivery of best-in-class on-site services across a regional portfolio.
This is a senior leadership role with real influence. You will shape standards, drive operational excellence, champion ESG initiatives, and develop high-performing teams, all while acting as a trusted partner to clients and stakeholders.
At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward-thinking teams.
Role Overview
As Associate Director, you will take ownership of service delivery across multiple properties, ensuring operational excellence, regulatory compliance, and an outstanding occupier experience. You will work closely with senior leadership to drive the FM strategy and support business growth.
You will lead across four key pillars:
- Health & Safety Leadership
- People & Performance
- Operational Facilities Management Excellence
- ESG & Sustainability Delivery
Act as a visible ambassador for the company’s values, consistently demonstrating them in behaviour, decision-making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same.
Key Responsibilities
Health & Safety Excellence
- Champion a culture of safety and compliance across all assigned properties.
- Monitor statutory compliance and lead monthly reporting and review meetings.
- Provide expert guidance and act as a support hub for FM teams on H&S matters.
- Identify and deliver impactful training to elevate competence across the region.
People Leadership & Development
- Inspire, mentor and develop direct reports and wider FM teams.
- Build strong succession plans and develop future leaders.
- Conduct regular performance and operational reviews to maintainhigh standards.
- Ensure teams fully understand their roles and deliver consistently strong results.
Operational FM Leadership
- Develop and refine policies, procedures and best practice standards.
- Lead regional procurement and oversee contractor performance to ensure exceptional service delivery.
- Drive best-in-class supplier management through strong relationships and KPI performance.
- Ensure financial accountability across budgets, service charge management and cash flow.
- Conduct regular site audits, implementing clear action plans for continuous improvement.
- Act as an escalation point for clients and occupiers, delivering confident and solutions-focused leadership.
ESG & Sustainability
- Partner with the Head of Sustainability to implement meaningful environmental initiatives.
- Identify energy efficiencies and carbon reduction opportunities across the portfolio.
- Support client ESG strategies, ensuring accurate reporting and measurable impact.
- Share best practice and actively contribute to company-wide sustainability initiatives.
What Success Looks Like
- Full compliance across your portfolio.
- High-performing, motivated FM teams.
- Strong client relationships and positive occupier engagement.
- Measurable ESG progress and environmental improvements.
- A culture that lives and breathes “Dare to be Brilliant.”
About You
You are a natural leader who thrives in a fast-paced commercial property environment. You combine operational expertise with strong commercial awareness and outstanding people skills.
You’ll Bring:
- Significant experience in Commercial Property Management.
- Proven leadership and team management experience.
- Strong contractor and supplier management expertise.
- Excellent client relationship and customer service skills.
- Commercial awareness and financial acumen.
- The ability to make confident decisions and act on initiative.
- Exceptional organisational skills with the ability to meet deadlines.
- Strong communication skills, able to influence at all levels.
- Advanced IT capability, particularly Microsoft Outlook, Word and Excel.
Your Personal Style:
- Passionate and enthusiastic.
- Self-motivated with a proactive mindset.
- Driven, resilient and solutions focused.
- A role model who leads by example.
Why Join APP?
This is more than an operational leadership role;it’s an opportunity to shape the future of Facilities Management within a growing and ambitious business. You’ll be empowered to influence strategy, develop people, enhance sustainability, and deliver excellence across a high-profile regional portfolio.
If you are ready to lead from the front, inspire teams, and deliver exceptional environments, we’d love to hear from you.
Competitive Package
Growth and Development – We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications.
Financial: Employer Pension contribution 4%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards.
Health & Leisure: 26.5 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100’s of discounts for everyday needs. Employee Assistance Programme, Help@Hand, a collaborative company culture and social events.
As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met.
