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Customer’s life saved by quick thinking Idlewells Shopping Centre team

Staff at Idlewells Shopping Centre in Sutton-in-Ashfield have been labelled heroes after the team recently came to the aid of customer Malcolm Burrows, who suffered a heart attack while out shopping in June this year.

Two Idlewells security guards soon realised that Malcolm’s pulse had disappeared, with medical staff later saying that for a brief time he was ‘clinically dead’ and that the quick thinking of the Centre’s staff was the difference between life and death - as Centre Manager Chloe O’Donnell goes on to explain.

“He hit his head and cut it as he fell - so our team began attending to the cut first. They rang for an ambulance but Malcolm soon started to lose consciousness, so they called for our security team, Jason Ingram and Neil Thompson, who administered CPR whilst the ambulance crew made its way to the scene. At this point no one knew for definite what was causing Malcolm to lose consciousness or how serious this situation was - so it was quick, instinctive thinking from our guys to follow the right procedures and ultimately save Malcolm’s life!”

The emergency services rushed Malcolm to Mansfield’s Kings Mill Hospital to receive further medical treatment - including surgery to have a heart stent fitted after realising that he had in fact suffered a heart attack. He then spent several weeks recovering in hospital before being discharged.

“I would like to say a big thank you to the two security guards who helped me because without them, I probably wouldn’t be here today,” says Malcolm, who after spending several weeks in hospital is now feeling much better.

A huge well done to the Idelwells team for their resourcefulness and we wish Malcolm a full and speedy recovery!