This month, we would like to recognise Ercan Kacan, part of the security team at Edmonton Green, for his help in finding a missing person who regularly visits the shopping centre.
The elderly gentleman with mobility issues has constant care and went missing from his home on the 15th August. The carers visited the management office and gave out his picture to the team but there was no sign of him on the day.
On Monday 24th August whilst doing a camera patrol, Ercan spotted the gentleman amongst the thousands of visitors that pass through the centre daily. He followed him on the camera until he could leave the control room covered to ensure the gentleman was safe and could be collected.
After taking the gentleman for a coffee, Ercan rang the police and the carers and waited with the gentleman until he was safely reunited.
Ercan showed exceptional customer service skills and real attention to detail in his work to spot the gentleman, who had not been home in nine days.
A huge thank you and well done to Ercan for helping to find the man and showing the important part that centre teams play in the local community.